All City facilities are currently closed for walk-in service. Please call to find out more details about the services you are interested in.

COVID-19 (novel coronavirus) information and resources

City Service Modifications

The City Has Instituted Service Modifications through May 3rd  

During the current public health crisis, the City of San Rafael remains committed to protecting the health and safety of community members and employees, while also striving to deliver public services to the greatest extent possible. Following the County of Marin’s most recent extension of the Shelter-in-Place Order, the City has instituted the following service modifications through May 3rd. Please note that Police and Fire services remain fully operational 24/7. For more detailed information, please click on the drop-down menus below. 

The City has temporarily suspended usual childcare services and is instead providing popup childcare for healthcare workers, first responders, disaster service workers and other essential workers who are working or living in the county while classroom instruction is suspended. All childcare centers are following social distancing, sanitation, and hygiene guidelines.  

During this difficult time, many residents, business owners, and other community members may be seeking economic relief or assistance. While the City does not directly provide health and human services, we partner closely with the County of Marin to make sure our community members have access to what’s available. Current resources include:  

Community Centers and City facilities are closed. While our facilities are closed to the public, we are actively promoting outdoor recreation opportunities. Check out our Facilities & Parks page to see what’s available.

During this time, the City’s essential infrastructure operations such as maintenance of traffic signals, street signage, the collection and transport of wastewater, and the maintenance of pump stations will continue. You may also see staff out in the field ensuring our public roadways, storm drainage infrastructure, paths, and parks remain safe for residents. For more information from our Public Works Department and Sanitation District 

In person classes and programs have been cancelled or moved to a virtual format, wherever possible. Participants have been contacted and informed of these changes. The City is now promoting free, virtual library and recreation activities and programs through the Library and Recreation Department’s website and social media platforms. 

The City has shutdown in-person customer service and public counters; however, a variety of different services are still being offered online. To pay or appeal a parking citation, click here. Monthly parking customers, click here. For other questions or concerns, please send us an e-mail at parking@cityofsanrafael.org. 

The City has shutdown in-person customer service and public counters; however, a variety of different permitting and licensing services are still being offered online: 

During this time, there will also be modified inspection activities, which will be limited to essential construction and health and safety issues. To learn more, please see below 

During the closure, a Design Review Board subcommittee will be meeting via video conference rather than in person to comply with the Shelter in Place order. This policy will remain in effect during the duration of the Shelter in Place.

Police and Fire response remains fully operational, 24/7. The Departments are making minor modifications to services to ensure the safety of our public and our personnel. These changes include cancelling events per CDC guidelines, taking police reports online and by telephonewearing personal protective equipment (including face masks) as needed, practicing social distancing to the extent possible, and asking screening questions about exposure to COVID-19, positive tests, and/or symptoms.  

In addition to our regular public safety services, the City has proclaimed a local emergency and activated our Emergency Operations Center (EOC). The EOC allows us to coordinate logistics, operations, and other planning activities as we work to respond to the COVID-19 crisis. To minimize staff exposure and a potential outbreak within a physical EOC, we are operating a virtual EOC, with staff working remotely from home or at offices that allow for social distancing. 

In order to conduct essential business, the San Rafael City Council will still be meeting; however, new social distancing guidelines are being implemented. Meetings will take place virtually, and we are encouraging public participation through three options: 

  1. Watch the meeting live on YouTube and comment in the live chat 
  2. Listen and comment over the phone. Please visit this page to get the latest dial-in information.  
  3. Write to us in advance, and we will provide your comments to the City Council. 

The San Rafael Planning Commission will hold virtual meetings in the same manner as the City Council starting with their April 14 meetingusing the same guidelines outlined above. All other board and commission meetings are cancelled until further notice.  

To abide by the Public Health Order, we are requiring advanced reservations for all visits through an online reservation system. For lap swim, visitors may sign up for 45-minute blocks of time and recreation swim is available in 90-minute blocks of time. This system ensures that our swimmers have sufficient space for social distancing and our staff are able to implement the required cleaning protocols.

Reservations for the Terra Linda Pool are available during the following dates:

  • For August 16-31:
    • San Rafael Residents:  starting on August 3 at10am
    • Non Residents: starting on August 7 at 10am
  • For September:
    • San Rafael Residents: starting on Monday, August 17 @ 10am
    • Non Residents: starting Wednesday August 19 @ 10am

For more information and to visit the pool, please use our online registration system.

The current health crisis has created heightened levels of stress leaving many feeling uncertain about the future . While the City moves through this difficult time, SRFD is diligently working to protect the community against the threat of wildfire. The city encourages property owners to be proactive in their planning and mitigation against wildfire and have modified the defensible space inspection process during the pandemic. The current Shelter in Place provides an exemption for wildfire mitigation work to continue.

In person defensible space inspections are still an option if social distancing can be maintained and no member of the household is or has recently been ill. SRFD vegetation management personnel wear appropriate protective equipment and can conduct exterior inspections while property owners maintain a safe distance. Any associated forms or notes can be emailed to the home owner afterward or left on site at the homeowner’s discretion. The City is also working on a virtual inspection process that will further assist property owners in a safe manner during these unprecedented times. Feel free to contact the prevention office at 415-485-3308 for more information.

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