If your concern is an emergency, please call 9-1-1. If the concern is urgent, but not an emergency, please call (415) 485-3355 during Public Works' business hours.
General business hours
Mon - Thu: 8:00am-5:00pm
Fri: 8:00am - 4:00pm
Offices open to the public
Tue & Thu: 8:30am - 12:30pm
Report an Issue or Make a Request for Service
The City of San Rafael is using SeeClickFix for reporting issues and service requests. For all issues you can tell us where the issue is located, upload or take a photo, and provide us with additional information. Our team will review the request and follow up to resolve the issue. Some issues that you can report include:
- Report illegal dumping
- Report graffiti
- Request park or playground maintenance
- Report a pothole or road condition issue
- Report a traffic signal or traffic circulation complaint
To see all the issues you can report please visit our Report an Issue page.
Contact Public Works with a General Inquiry
We're here to help. Please note that contact forms and service requests are monitored Monday through Friday, 8:00 am to 5:00 pm. Once received, our team will review your email, route it to the right person to respond, and get back to you within 2 business days.