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Digital Service & Open Government


Jessica McLeod
Director of Digital Service & Open Government

1400 Fifth Avenue, First Floor
San Rafael , CA 94901

COVID-19 Service Modifications

During the current public health crisis, the City of San Rafael remains committed to protecting the health and safety of community members and employees, while also striving to deliver public services to the greatest extent possible. In that spirit, Digital Services is working with every City department to ensure our community members can access services online or over the phone. We are also supporting a remote work environment for City employees working from home, as well as onsite tech support for our safety personnel. We are partnering with the County, School District, and other community partners to expand internet access to students for online learning.

Digital Services & Open Government is also leading the City's public information efforts during the COVID-19 crisis, including: maintaining the City's website, producing email updates, posting social media, and creating outdoor signage. 

About Our Office

Making City services easy to use, and work for everyone.

The new demands of the digital era require a new approach to government. Community expectations of how government communicates, engages, and delivers services are changing. Our response is to assess what is working, what is broken, and transform services to meet the needs of our users and the expectations of the modern era.

We believe:

  • Government should be designed with and for people.
  • Data and information empower people to make good decisions.
  • Building capacity at all levels of the organization is key to sustainable, digital transformation.
  • The future of technology infrastructure is agile, adaptable, and accessible.
  • Openness and transparency make for better government.
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