Digital’s purpose is to make City services easy to use, and work for everyone. We do this by applying human-centered design, process improvement, and performance measurement to continuously improve service delivery, civic engagement, and civic technology.
- Government should be designed with and for people
- Empathy for all users leads to equitable outcomes
- Data and information should be used to create trust, transparency, and better government
- Building capacity across City teams empowers positive change
- Technology should be secure, accessible, and make life easier