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Digital Service & Open Government


Sean Mooney
Director of Digital Service & Open Government

1400 Fifth Avenue, First Floor
San Rafael , CA 94901

Our Mission

Digital’s purpose is to make City services easy to use, and work for everyone. We do this by applying human-centered design, process improvement, and performance measurement to continuously improve service delivery, civic engagement, and civic technology.

We Believe:

  • Government should be designed with and for people
  • Empathy for all users leads to equitable outcomes
  • Data and information should be used to create trust, transparency, and better government
  • Building capacity across City teams empowers positive change
  • Technology should be secure, accessible, and make life easier

Digital's Strategic Focus Areas

Civic Engagement

Making City services easy to use and work for everyone in the Digital age.

  • User research and human centered design
  • User testing, A/B testing
  • Strategic guidance
  • User experience design
  • Product management for digital engagement applications
  • Data collection and analysis
  • Software evaluation

Digital Transformation

Empowering City staff with the digital skills and tools in their daily work to improve processes and help deliver on our mission.

  • User research and human centered design
  • User testing, A/B testing
  • Process mapping and advising on analytics needs, key metrics, data source
  • Development of digital applications and tools
  • Software evaluation
  • Implementation support for enterprise projects
  • Integration and automation

Data & Insights

By proactively managing the needs of the community we serve through increased connectivity, modern digital infrastructure, and data-driven decision making.

  • Performance measurement and data tools
  • Data governance and data management
  • GIS
  • Software landscape research and evaluation
  • Solution design and delivery support

IT Operations and Maintenance

Keeping our technology assets secure, up to date, and accessible.

Digital oversees the City's Managed Service Provider, Xantrion, who is responsible for:

  • Maintaining City IT infrastructure
  • Broadband and telephony
  • Provide 24/7 help desk support through phone and email
  • Onsite support for technical issues
  • Cyber security program
  • vCIO role and IT service delivery oversight
  • Assist Digital team with technical solutions for departments
  • Proactive hardware lifecycle management
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