Making City services easy to use, and work for everyone.
We provide oversight of the City's technology operations, service design, community engagement, help desk support, network infrastructure, citywide open data initiatives, and performance measurement. We do this by designing for users, practicing continual improvement, using data to drive to decisions, and modernizing our technology stack.
- Make government more accessible, transparent, equitable, and accountable
- Redesign processes and leverage technology to save time and money
- Build trust in government
- Prioritizing community and user needs
- Continuously improving
- Modernizing our technology stack and reducing our dependence on inflexible and expensive technology
- Protecting sensitive information and keeping systems secure
- Using data to drive decisions
- Practicing openness