Download a PDF Claim Form and submit it either in person, by mail, or fax to the City Clerk’s Office. As with all claims, you should provide any information that you believe will support your claim (i.e., estimates, photographs and diagrams). There is no cost associated with the filing of a claim, but be sure to send your claim to the City Clerk's Office:
City Clerk’s Office
1400 Fifth Avenue, Room 209
San Rafael, CA 94901
Fax (415) 485-3133
The outside adjuster will move quickly to resolve your claim. State law allows a 45-day period to conduct the investigative process. As soon as the outside adjuster has all the necessary information, you will be advised if your claim is approved or denied.