The City Hall building will be closed to the general public on Fridays from June 6, 2025 through August 29, 2025. San Rafael Community Centers, Libraries, Al Boro Parking Services, and all Public Safety services will remain open and maintain normal Friday hours.

Construction & Fire Inspection Request Line

The City of San Rafael’s Inspection Request Line provides callers with 24-hour access to schedule inspections, cancel inspections, or check an inspection status.

To operate this system, you will need the following:

To Use the Inspection Request Line; Call (415) 485-3365 and select from the following options:

To Schedule an Inspection

  • Press 1 from Main Menu
  • Press 1 from Inspection Request Menu
  • If your permit starts with:
    • B (Building)                       press 1
    • E (Electrical)                     press 2
    • M (Mechanical)              press 3
    • P (Plumbing)                    press 4
    • F (Fire)                                 press 5
    • SP (Swimming Pool)    press 6
    • S (Signs)                              press 7
    • # to return to previous menu
  • Enter Permit Number (7-Digits) follow by #
    • Permit number B1812-001 would be entered as 1812001#
    • The system will read back the Permit Number & Site Address
  • Enter 3-Digit Inspection Code (See 2nd page on the Inspection Card)
    • Or press * to hear list.
    • System will read Inspection Code & Inspection Name
  • Choose Day of Inspection (Monday through Thursday, excluding Holidays)
    • Inspections can be scheduled three business days out
  • Choose Preferred Inspection Time (Note: Times are not guaranteed)
    • Press 1 for Anytime; Press 2 for AM; or Press 3 for PM
  • Enter 10-digit phone number
    • System will read back phone number
    • If correct press 1; to reenter press 2
    • (Note: An automated confirmation will call this number around 8 AM on the day of the Scheduled Inspection)
  • Confirmation Message
    • Press 1 to Hear Confirmation Number & End Call
    • Press 2 to Schedule another Inspection on this Permit
    • Press 3 to Schedule an Inspection on another Permit
    • Press 4 to Return to Main Menu
    • Press 9 to Repeat these Options

Note:  Residential Rough Frame does not include Electrical, Plumbing, Mechanical, or Shower Pan.  When scheduling, please select each that apply.

To Cancel an Inspection

  • Press 1 from Main Request Menu
  • Press 2 from Inspection Line Menu
  • If your permit starts with:
    • B (Building)                      press 1
    • E (Electrical)                    press 2
    • M (Mechanical)             press 3
    • P (Plumbing)                   press 4
    • F (Fire)                                press 5
    • SP (Swimming Pool)   press 6
    • S (Signs)                             press 7
    • # to return to previous menu
  • Enter Permit Number (7-Digits) followed by #
    • Permit number B1812-001 would be entered as 1812001#
    • The system will read back the Permit Number & Site Address
  • Enter 3-Digit Inspection Code (See 2nd page of Inspection Card)
    • Or press * to hear list.
    • The system will read back the Inspection Code & Schedule
  • Cancel Message
    • Press 1 to Cancel Inspection
    • Press 2 to Cancel & Reschedule
    • Press 3 to leave as Scheduled
  • Confirmation Message
    • Press 1 to Hear Confirmation Number & End Call
    • Press 2 to Cancel Another Inspection on this Permit
    • Press 3 to Cancel an Inspection on another Permit
    • Press 4 to Return to Main Menu
    • Press 9 to Repeat these Options

To Obtain Inspection Results

  • Press 1 from Main Menu
  • Press 3 from the Inspection Request Menu
  • If your permit starts with:
    • B (Building)                     press 1
    • E (Electrical)                   press 2
    • M (Mechanical)            press 3
    • P (Plumbing)                  press 4
    • F (Fire)                               press 5
    • SP (Swimming Pool)  press 6
    • S (Signs)                            press 7
    • # to return to previous menu
  • Enter Permit Number (7-Digits) follow by #
    • Permit number B1812-001 would be entered as 1812001#
    • The system will read back the Permit Number & Site Address
  • Enter 3-Digit Inspection Code (See 2nd page of the Inspection Card)
    • Or press * to hear list
  • Last Result for this Inspection Code will be played.
    • Press 1 to Hear the Previous Result for this Inspection Code
    • Press 2 to Exit to Next Menu
  • Confirmation Message
    • Press 1 to Hear Confirmation Number & End Call
    • Press 2 to Hear more Results on this Permit
    • Press 3 to Hear Results on a Different Permit
    • Press 4 to Return to Main Menu
    • Press 9 to Repeat these Options

Other Inspection Information

  • Construction & Fire Inspections are Monday through Thursday only
  • Construction Hours (includes all deliveries):
    • Monday – Friday: 7:00 AM to 6:00 PM
    • Saturday: 9:00 AM to 6:00 PM
    • Sunday/Holidays: PROHIBITED BY LAW
  • To schedule Health Department, Planning, Public Works, Marin Municipal Water District or Sanitation District contact them directly
  • Inspections may be scheduled up to three business days out
  • Inspection can be scheduled or cancelled for current business day before 6:00 AM, otherwise, please call (415)485-3367 during business hours to cancel your inspection
  • Multiple inspections can be scheduled for multiple permits during a call
  • The inspection card is organized by inspection type and will list inspection codes as normally sequenced for most project
  • Inspection requests will be denied if fees are due; the permit has expired; and/or there is a hold on the project
  • The permit expires if no approved inspections are performed within the last 180 days
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