Transparency, Accountability & Performance Metrics
The City will track and measure progress toward the City Council’s Three-Year Strategic Plan. The following will ensure transparency and accountability to the community:
Annual budget and workplan process:
City staff will propose a work plan and budget each fiscal year that focuses on the seven priority areas of the Council’s 3-Year Strategic Plan. During the annual budget process, the City Council will have an opportunity to review the plan’s progress and provide direction on any adjustments and refinements desired, keeping in mind the importance of remaining focused and building momentum around the goals and objectives identified in the plan.
Goal Visibility
City staff will highlight strategic plan goals in staff reports and presentations to the City Council and its boards, commissions and committees. This will help reinforce alignment between the day-to-day work and the Three-Year Strategic Plan and demonstrate to the public how City resources are supporting implementation of the plan.
Public Performance Metrics Dashboard
City staff will continue to maintain a public dashboard to track and display progress on performance metrics related to the seven priority areas. The dashboard will be updated throughout the year and highlighted during the annual budget process.
Performance Metrics
These performance metrics are meant to align with the new 2025-2028 City Council’s Three-Year Strategic Plan and demonstrate progress towards the goals and objectives in each priority area. Data about these metrics will be presented to the City Council annually, and displayed for the public on the performance management dashboard.
Economic Development and Neighborhood Vitality
- Hotel tax receipts (new metric)
- Number of businesses
- Taxable sales
- Vacancy rates
- Foot traffic
Housing and Homelessness
- Point in Time Count
- Total clients receiving case management services
- Total case management clients transitioned to transitional or permanent housing
- Number of interim shelter beds (new metric)
- Number of clients served at sanctioned camping area (new metric)
- Number of tons of encampment debris removed (new metric)
- Housing Units Entitled (by income level)
- Housing Units Permitted
- Housing Units Built
- Number of Deed-restricted affordable housing unit
- Total code enforcement cases, opened by type
Sustainability and Resilience
- Percent of city fleet that are zero emission vehicles (new metric)
- Percent of multi-family properties and businesses composting organics
- Greenhouse Gas Emissions
- Number of residents that have attended emergency preparedness trainings/presentations (new metric)
- Number of community members signed up for emergency alerts
- Percent of properties in compliance with Citywide standards to reduce wildfire risk
Quality of Life: Safety and Wellbeing
- EMS Response Times
- Police Calls for Service
- Response times to Priority 1 police calls
- Group A offenses reported in San Rafael (including theft, assault, narcotic violations,destruction of property, motor vehicle theft, fraud, sex offenses)
- Specialized Assistance for Everyone (SAFE) statistics – calls for service, outcomes
- Number of recreation classes held and number of participants
- Number of library programs held and number of participants
- Total item circulation from San Rafael Public Library Branches
High Performing Government
- Percent of maintenance SeeClickFix requests responded to within Service Level Agreements (new metric)
- Number of personnel vacancies (new metric)
- Number of subscribers and open rate for Snapshot newsletter
- Total website visitors
High Performing Government : Equity, Access, Belonging and Opportunity for All
- Percent of staff receiving training equity and inclusion related topics (new metric)
- Number of employees receiving bilingual pay (new metric)
- City Workforce Diversity