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Data is an abundant and powerful asset that can impact everything from service delivery to program management, to policy making. We will lead the way to a data-centric city by investing in improved data access, management, and use by city employees and the community. We will use analytics tools to deliver services more efficiently, prioritize...

Government services should be easy to use, accessible, and designed with an understanding of user needs. Human-centered design Apply the principles of human-centered design and empathy to orient services around user needs and build trust with the public. Accessibility Ensure government services are accessible to people with disabilities, different cultures, on any device, and in...

Our Department strives to build a more inclusive, participatory, and engaged community in San Rafael by making residents, community stakeholders, and business owners a part of the conversation. Engagement & community partnerships Create opportunities to listen to the community. Build strong relationships with community partners to encourage participation, volunteerism, civic engagement, and public involvement in...

This pyramid illustrates our department's areas of focus and how success in each of these areas is interrelated.

Government should be designed with and for people Empathy for all users leads to equitable outcomes Data and information should be used to create trust, transparency, and better government Building capacity across City teams empowers positive change Technology should be secure, accessible, and make life easier

Reliable and trusted Human-centered and empowering Open and transparent Inclusive and collaborative

To make City services easy to use, and work for everyone.

The new demands of the digital era require a new approach to government. Community expectations of how government communicates, engages, and delivers services are changing. Our response is to assess what is working, what is broken, and transform services to meet the needs of our users and the expectations of the modern era. The core...