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Request for Proposals: Managed Services

The Department of Digital Service and Open Government seeks to build the foundations for long-range operational efficiency Citywide through improved technology support, a strong governance structure, and enhanced staff training aimed at empowering our users. To successfully achieve these goals, we require a partner to assist us in providing citywide technology support that efficiently solves problems, builds staff trust, and helps us to effectively manage Citywide technology resources.

Our mission to continuously improve the delivery of City services and customer experience stems from a customer-first perspective. To that end our technology support should meet the needs of our customers, offer 24/7 support, minimize disruptions, provide exemplary services, and continuously improve based on customer satisfaction.

In addition to traditional technology support services we are looking for a partner who will work with us in maintaining a secure and stable technology infrastructure to support the City into the future. We hope that this collaborative relationship will grow with us as we continue to pursue strategic objectives aimed at improving the foundations of our network and technology infrastructure.

Contact

Gus Bush, Technology Operations Manager

gus.bush@cityofsanrafael.org

415-485-3061

Key Dates

RFP IssuedMay 15, 5 p.m.
Intent to RespondMay 20, 5 p.m.
Questions DueMay 30, 5 p.m.
Bidders ConferenceJune 4, 9:30 a.m.
Proposals DueJune 17, 5 p.m.
PresentationsJuly, TBD
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