Archives: FAQs

Where can I get fingerprinted?

The Marin County Sheriff offers Live Scan and ink fingerprinting. But first, you’ll need to make an appointment. They offer more information on their website.

How do I know if I’m being scammed?

Most scammers reach out via phone calls or emails. If the request seems suspicious, do not send money or gift cards and do not provide any personal information. Here is a great list of warning signs, along with the Federal Trade Commission’s most recent scam alerts. If you have already given money and realize that … Continued

Will I receive a bill for ambulance transportation?

Yes, the Fire Department will send you a bill with a health insurance information request form, so that we can bill your health insurance for the transport. For Residents who pay the paramedic tax any charges not covered by your insurance will be covered by the paramedic tax. For non-paramedic tax paying residents, after a … Continued

How do I report a barking dog?

First, try calmly talking to the dog owner to make sure they are aware of the problem.  Then, if the problem persists, you can call the police non-emergency line at (415) 485-3000. Depending on other call priorities, officers may respond on multiple occasions to issue warnings before issuing a citation.

Where can I find an electric vehicle charging station in San Rafael?

We have electric vehicle chargers available to the public in four parking locations in Downtown: 3rd/A St Garage 3rd/C St Garage 3rd/Cijos St lot Fifth Ave/Lootens Place lot EV charging is FREE to any of our parking customers; however, hourly payment for parking is still required. Users must register with ChargePoint and activate a ChargePoint card. If you don’t … Continued

What should I do if the sewage is overflowing?

Overflow devices are usually located near the building.  They may have lids or mushroom shaped caps on top of the sewer pipe.  Their purpose is to allow sewage from a plugged sewer to overflow outside of the building.  There is a chance the District sewer main is plugged and requires maintenance.  Please call (415) 485-3374.  … Continued

If I live near open space, does my property have a high fire risk?

Generally, if your property touches open space you are probably located in the Wildland Urban Interface (WUI). These are areas that combine higher vegetation fire risks with homes and structures. You can find out if your home is located in the WUI by checking this document for your address or call our Vegetation Management Specialist … Continued

What is the paramedic tax and how do I pay it?

Residents and businesses located within San Rafael, Marinwood and unincorporated county islands within San Rafael pay a tax for emergency medical services (EMS) as a part of their property tax bill. The tax helps fund emergency medical services including ambulances and paramedics at San Rafael Fire Stations. Residents of San Rafael and partnering jurisdictions are … Continued

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