Here’s an update of what we’ve done and what we’re doing next to better serve San Rafael. Done Small department pages (City Attorney, City Clerk, City Council, City Manager, Human Resources, IT, and Finance) are ready for director review! The residents and visitors landing pages are pretty much ready for review too! Doing Integrate our … Continued
Here’s an update of what we’ve done and what we’re doing next to better serve San Rafael. Done Had an awesome Labor Day weekend and some well deserved r&r. Created new online forms for claims, a neighborhood association directory, various applications and complaints. Identified about 50 PDF handouts to be converted and consolidated into webpages. … Continued
Here’s an update of what we’ve done and what we’re doing next to better serve San Rafael. Done Developed draft content for smaller department pages (City Attorney, City Clerk, City Council, City Manager, Human Resources, IT, and Finance). Provided feedback on design options for color palette, image gallery, iconography, typography, and overall look & feel … Continued
Here’s an update of what we’ve done and what we’re doing next to better serve San Rafael. Done Wrote a post about our current site analytics. Decided the team needed a Trello board for better coordination and communication. It’s already helping. Pretty much finished all the answers content! Whew! There’s a few we still need … Continued
Understanding our current site analytics is a piece of our new content strategy. Although they don’t tell the whole story, they provide insight on what people are looking to do on the current site and how they are getting there. Over the past year, our site had almost 371,382 unique page views and 56.4% exited … Continued
If you’re a local-government manager or elected official, by now you’ve probably heard a fair amount about the need for better citizen engagement in government decision-making. You may even have your own success stories about times your city or agency made a special effort to involve community members in policies that affect them. And you … Continued
Here’s an update of what we’ve done and what we’re doing next to better serve San Rafael. Done Created design subcommittee to work with local design firm on color palette, image gallery, iconography, typography, and overall look & feel. Identified workflow and process issues to solve with online forms and new digital services, such as … Continued
This month San Rafael, Calif., has released a beta site along with a new strategy to modernize its digital presence. The Bay Area city just north of San Francisco plans to revitalize its outreach and citizen services with a number of digital upgrades. Read full article on techwire.net…
Here’s an update of what we’ve done and what we’re doing next to better serve San Rafael. Done Developed mission statement for the project: Easy to use online services to make your life better. (And, we decided on a theme song). Started interviewing departments to learn about key programs, services, and common questions. Discovered some … Continued
San Rafael, California, is hoping to re-design its web presence with some help from the public — and improve city services in the process. Read full article on StateScoop.com…
