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Process mapping

Digital Transformation

Empowering City staff with the digital skills and tools in their daily work to improve processes and help deliver on our mission.

What we do:

  • Process mapping and advising on analytics needs, key metrics, data source
  • Development of digital applications and tools
  • User research and human centered design
  • Software evaluation
  • Implementation support for enterprise projects
  • Integration and automation

What we're working on:

  • Implementing Microsoft Teams/Sharepoint environments for all Departments
  • Launching Citywide training program for Office 365 tools and scope long-term learning management goals
  • Improving contract management processes
  • Improving public records request processes
  • Supporting Citywide migration to new Permit Management System
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