Digital Transformation

Strategic Focus Area

Empowering City staff with the digital skills and tools in their daily work to improve processes and help deliver on our mission.

  • User research and human centered design
  • User testing, A/B testing
  • Process mapping and advising on analytics needs, key metrics, data source
  • Development of digital applications and tools
  • Software evaluation
  • Implementation support for enterprise projects
  • Integration and automation

What we do:

  • Implement Microsoft Teams/Sharepoint environments for all Departments
  • Launch Citywide training program for Office 365 tools and scope long-term learning management goals
  • Migrate all Departments to electronic signatures
  • Formalize Digital Coordinators program for better project sponsorship
  • Support Citywide migration to new Permit Management System
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