Digital Transformation

Empowering City staff with the digital skills and tools in their daily work to improve processes and help deliver on our mission.

What we do:

• Process mapping and advising on analytics needs, key metrics, data source
• Development of digital applications and tools
• User research and human centered design
• Software evaluation
• Implementation support for enterprise projects
• Integration and automation

What we're working on:

• Implementing Microsoft Teams/Sharepoint environments for all Departments
• Launching Citywide training program for Office 365 tools and scope long-term learning management goals
• Improving contract management processes
• Improving public records request processes
• Supporting Citywide migration to new Permit Management System