Digital Transformation
Strategic Focus Area
Empowering City staff with the digital skills and tools in their daily work to improve processes and help deliver on our mission.
- User research and human centered design
- User testing, A/B testing
- Process mapping and advising on analytics needs, key metrics, data source
- Development of digital applications and tools
- Software evaluation
- Implementation support for enterprise projects
- Integration and automation
What we do:
- Implement Microsoft Teams/Sharepoint environments for all Departments
- Launch Citywide training program for Office 365 tools and scope long-term learning management goals
- Migrate all Departments to electronic signatures
- Formalize Digital Coordinators program for better project sponsorship
- Support Citywide migration to new Permit Management System
