FAQ Topic: Public Safety

CERT Goals & Objectives

Offer quarterly First Aid for Disaster Response (FADR) classes for San Rafael CERTS in coordination with the Marin Medical Reserve Corps Hold quarterly meetings open to all San Rafael CERTs that refresh and build skills providing for networking opportunities and active engagement. Develop, train and implement a neighborhood communication system that uses non-digital systems to … Continued

What are CERT teams trained in?

CERT teams are trained in basic emergency response procedures such as: Conducting an initial size-up of the situation in their immediate area Reducing immediate dangers by turning off utilities, suppressing small fires, and evacuating hazardous areas Performing immediate medical triage and basic treatment of injuries Assessing structural integrity and performing light search and rescue Collecting … Continued

Special considerations

Will you need extra welfare checks, or a place to stay during power outages, heat waves, and so on? Discuss your plan with family or friends and neighbors who can assist you in your area of need. Will you need transportation assistance in an evacuation? Accessible public transportation may be in short supply. Can you … Continued


Choose two meeting spots: If you have to get out of your home in the event of a house fire – the corner of the block or a neighbor’s porch all make good meeting spots. In this location you can gather and take a head count to make sure everyone got out safely. Make sure … Continued


Sheltering-in-place means staying where you are because it’s safer than going outside. When we go to the basement because of a storm warning or stay home because of a blizzard, we are sheltering-in-place. This is not a common safety action in San Rafael, but was more recently practiced during the COVID-19 Pandemic.


A communication plan is an important part of the emergency plan. You should include the following in your communication plan: Be in the know Now that you’ve decided how you’ll stay informed, make sure everyone in your emergency plan knows about these sources and how to use them. How you will stay in touch with loved ones Designate … Continued

Where can I get updates from the police department in an emergency?

During the North Bay Fires, we saw that some of the normal methods of communication were ineffective. The San Rafael Police Department utilizes several different social media platforms to communicate. The San Rafael Police Department is on Twitter, Facebook, Nixle and Nextdoor. Registering for updates is as easy as signing up with an email address … Continued

Who do I call about traffic complaints?

If you are trying to report something that is happening now, or just occurred, please call our non-emergency line. A call for service will be created and an officer will be dispatched to check the area. If you would like to request extra patrol due to an on-going traffic problem in a particular area, please … Continued

How do I file a police report?

You can report identity theft, lost property, theft, vandalism, or vehicle burglary online. For reporting other crimes, call (415) 485-3000 or visit the police department Monday to Friday from 8 a.m.  to 5 p.m. or Saturday from 10 a.m. to 2 p.m. at 1400 Fifth Avenue (down stairs at City Hall).

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