Updates to City Hall Hours on Fridays in July and August 


FAQ Topic: Police

Where can I get updates from the police department in an emergency?

During the North Bay Fires, we saw that some of the normal methods of communication were ineffective. The San Rafael Police Department utilizes several different social media platforms to communicate. The San Rafael Police Department is on Twitter, Facebook, Nixle and Nextdoor. Registering for updates is as easy as signing up with an email address … Continued

Who do I call about traffic complaints?

If you are trying to report something that is happening now, or just occurred, please call our non-emergency line. A call for service will be created and an officer will be dispatched to check the area. If you would like to request extra patrol due to an on-going traffic problem in a particular area, please … Continued

How do I file a police report?

You can report identity theft, lost property, theft, vandalism, or vehicle burglary online. For reporting other crimes, call (415) 485-3000 or visit the police department Monday to Friday from 8 a.m.  to 5 p.m. or Saturday from 10 a.m. to 2 p.m. at 1400 Fifth Avenue (down stairs at City Hall).

What can I do if I’m bothered by someone smoking?

If you feel comfortable, you can ask the person smoking to stop and let them know it’s against the law in San Rafael (if they are smoking in a place where it’s not allowed). If you live in a housing unit that shares a wall with another, you can contact your landlord, property owner, or … Continued

Who handles enforcement of San Rafael’s smoking laws?

Landlords and property owners are required to enforce housing related smoking laws through lease agreements. The County of Marin’s Health and Human Services assists with enforcement. You can reach them at (415) 473-3020. Outdoor smoking laws are trickier to enforce. Although police officers have the ability to issue warnings and citations, they are typically engaged … Continued

Who comes to my house when I call 9-1-1?

If the call is about a fire or a medical emergency, firefighter paramedics are the first responders to your home when you call 9-1-1. Since fire stations are located in neighborhoods throughout the City, the firefighter paramedics can reach your home quickly. If you need to go to the hospital, we’ll get you there.  If … Continued

I received a traffic citation. What are my next steps?

Traffic If you received a traffic citation, you should receive a courtesy notice (within two weeks) from the court explaining the “bail” amount you can pay and give you details on how to contest the ticket.  If you don’t get a courtesy notice, you are still responsible for contacting the court on or before the … Continued

Where can I get fingerprinted?

The Marin County Sheriff offers Live Scan and ink fingerprinting. But first, you’ll need to make an appointment. They offer more information on their website.

How do I know if I’m being scammed?

Most scammers reach out via phone calls or emails. If the request seems suspicious, do not send money or gift cards and do not provide any personal information. Here is a great list of warning signs, along with the Federal Trade Commission’s most recent scam alerts. If you have already given money and realize that … Continued

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