Building Division Over-the-Counter permitting services will not be available Tuesday Sept 19 and Thursday Sept 21, 2017

Accessibility Information (ADA)

The City of San Rafael strives to make information available to all members of the public, including those with disabilities. On the City web site, we provide alternative mediums for accessing information about our programs and services. If any information on this site is not accessible to you, please use our online form to contact our office for a paper version of a web page/document or to submit questions/comments on any topic. 

Notice under the American’s with Disabilities Act (ADA)

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990, the City of San Rafael (City) will not discriminate against qualified individuals with disabilities on the basis of disability in the City’s services, programs, or activities.

Employment: The City does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the Americans with Disabilities Act (ADA).

Effective Communication: The City will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: The City will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all City programs, services, and activities. For example, individuals with service animals are welcomed in City offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a City program, service, or activity, should contact the office of the ADA Coordinator as soon as possible, but no later than 48 hours before the scheduled event.

The ADA Coordinator for the City of San Rafael can be reached by

U.S. Mail: P.O. Box 151560, San Rafael, CA 94915-1560
Phone: 415-485-3355
Fax: 415-459-3334
e-mail:
online contact form

The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a City program, service, or activity is not accessible to persons with disabilities should be directed to the ADA Coordinator (contact information above).

The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

ADA Notices and Policies

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