Learn  about facility hours and city services during COVID-19

FAQ Topic: Services

What are San Rafael Sanitation District’s boundaries?

Locations north of Puerto Suello Hill is within the boundary of Las Gallinas Valley Sanitation District, and locations south of Puerto Suello Hill is within the boundary of San Rafael Sanitation District. Check out our service area!

What do I do if I am homeless and I need help?

If you are homeless and you need help, there are many resources available through Marin County Health & Human Services; they can help connect you to the resources that are most appropriate for your needs. Call their assistance line at 1 (415) 457-4636. If it is an emergency, please call 9-1-1.

What should I do if I see someone panhandling?

Rather than providing money or food, you can always make eye contact and say hello to someone in need.  If someone does need emergency services like food, St. Vincent’s  is open for breakfast, lunch and to-go meals 365 days a year. You can also put your change to work at purple parking meters throughout the City. The … Continued

How do I pay my parking ticket?

You may pay your parking ticket online, by mail or in-person at 1400 Fifth Avenue , San Rafael, CA 94901.  Office hours are 10:00 a.m. to 4:30 p.m., Tuesday and Thursday.

What can be recycled & composted?

You can find information on what should be recycled and composted in Zero Waste Marin’s Recycling, Disposal and Reuse Guide as well as their Home Composting Course to get informed about proper disposal of waste. Zero Waste Marin also helps your sort out the confusion by telling you which items belong in your green cart. Also, check out … Continued

Am I required to have trash & recycling service?

Yes. Per Municipal Code section 9.19.010, all residents and businesses must have refuse and recycling service through Marin Sanitary Service. This ensures that our waste is properly transported and disposed of, recycled or composted which is a key health and safety concern for the City. There are a variety of container sizes and options, so be sure to … Continued

How do I reserve a park, room or facility?

Community Centers and City facilities are closed. To discourage gatherings and prevent the spread of COVID-19, the City is not accepting reservations for our picnic areas at this time. Normally, we would have a variety of parks, rooms and facilities available for rental. Please visit our Facilities & Rentals page for more information.

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