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Done/Doing (#6)

"... Here's an update of what we've done and what we're doing next ... Create done/doing and blocked checklists for each department and landing ... for checking out our update of what we've done and what we're doing next to better serve San Rafael. Tweet us ... to better serve San Rafael. Done ... . Doing ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Had an awesome Labor Day weekend and some well deserved r&r. Created new online forms for claims, a neighborhood association directory, various applications and complaints. Identified about 50 PDF handouts to be converted and consolidated into webpages....

Done/Doing (#1)

"... Here's an update of what we've done and what we're doing next ... we've done and what we're doing next to better serve San Rafael. Tweet us your thoughts and ideas @WhatUpSanRafael. ... to better serve San Rafael. Done ... . Doing ... department. To avoid bureaucratic jargon, no one is allowed to lead their own department’s content ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Held a project kick-off meeting with implementation team, steering committee, and doughnuts. Everyone is on-board, excited, and on a sugar-high. Connected the implementation team up onto Google Docs for easy collaboration on weekly assignments. Assigned lead and...

Done/Doing (#5)

"... Here's an update of what we've done and what we're doing next ... to better serve San Rafael. Done ... pages. Doing ... . Thanks for checking out our update of what we've done and what ... we're doing next to better serve San Rafael. Tweet us your thoughts and ideas @WhatUpSanRafael. ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Developed draft content for smaller department pages (City Attorney, City Clerk, City Council, City Manager, Human Resources, IT, and Finance). Provided feedback on design options for color palette, image gallery, iconography, typography, and overall look & feel...

Done/Doing (#10)

"... Here's an update of what we've done and what we're doing next ... . Thanks for checking out what we've done and what we're doing next to better serve San Rafael ... to better serve San Rafael. Done ... . Doing ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Finalized content creation for all departments and landing pages. Created a subsite for our Community Services department (parks, recreation, and childcare). Reviewed and refined content throughout site, focusing on Answers section of Service Center. Uploaded and labeled...

Done/Doing (#9)

"... Here's an update of what we've done and what we're doing next ... . Thanks for checking out our update of what we've done and what we're doing next ... to better serve San Rafael. Done ... to areas of the site that aren’t done ... ! Doing ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Added more layers to the map with helpful descriptions. Drafted department descriptors. Created FAQs for business licenses & parking. Audited all the broken links. Incorporated feedback from department directors. Added under construction symbols to areas of the...

Done/Doing (#2)

"... Here's an update of what we've done and what we're doing next ... . Thanks for checking out our update of what we've done and what we're doing ... to better serve San Rafael. Done ... and added another department. Doing ... . Discovered we don’t know all the answers ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Developed mission statement for the project: Easy to use online services to make your life better. (And, we decided on a theme song). Started interviewing departments to learn about key programs, services, and common questions. Discovered some...

Done/Doing (#3)

"... Here's an update of what we've done and what we're doing next ... to better serve San Rafael. Done ... . Doing ... . Thanks for checking out our update of what we've done ... and what we're doing next to better serve San Rafael. Tweet us your thoughts and ideas @WhatUpSanRafael. ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Created design subcommittee to work with local design firm on color palette, image gallery, iconography, typography, and overall look & feel. Identified workflow and process issues to solve with online forms and new digital services, such as...

Done/Doing (#4)

"... Here's an update of what we've done and what we're doing next ... our update of what we've done and what we're doing next to better serve San Rafael. Tweet us your ... to better serve San Rafael. Done ... to figure out but the bulk of that work is done ... ! Doing ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Wrote a post about our current site analytics. Decided the team needed a Trello board for better coordination and communication. It’s already helping. Pretty much finished all the answers content! Whew! There’s a few we still need...

Done/Doing (#7)

"... Here's an update of what we've done and what we're doing next ... of what we've done and what we're doing next to better serve San Rafael. Tweet us your thoughts ... to better serve San Rafael. Done ... ! Doing ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Small department pages (City Attorney, City Clerk, City Council, City Manager, Human Resources, IT, and Finance) are ready for director review! The residents and visitors landing pages are pretty much ready for review too! Doing Integrate our...

I Need To Remove A Dead Tree or Cut Vegetation Around My Home. Who Can I Hire to Do This Work?

"... in wildfire preparedness. Any licensed tree company or arborist should do fine for tree removals. We don ... a landscaping service is fine, too. Be sure they carry insurance. Grass cutting should be done with string ..."

See https://www.firesafemarin.org/contractors for a list of contractors who've completed basic training in wildfire preparedness. Any licensed tree company or arborist should do fine for tree removals. We don't typically recommend specific contractors, and have had good experiences with nearly every tree service you'll find in the "yellow pages" or Google. Ensure that they are a...

How to Cancel a Pool Reservation

"...  Refund back to the same payment method (please do not choose return to Account ... will need to do this for each person. Please email ... requests may be requested between people on the same account, as long as the request is done in writing ..."

If you are unable to make your reserved swim time, you may either cancel your reservation online and receive a 50% refund or you can transfer your reservation to another member within your account. Requests for cancellations must be made a minimum of three hours prior to the start of a swim reservation to receive...

Do I need an encroachment permit?

"... permits are required if you plan to do any construction work in the public right ... and applications are followed and that work is done safely with minimal impact to nearby property and pedestrian, bicycle, and vehicle travel. ... Sidewalk dining Debris boxes Fences/walls Construction staging ... , parks, city facilities) or in the street. Common reasons you'll need one: Utility ..."

Encroachment permits are required if you plan to do any construction work in the public right-of-way. Meaning, any work in the sidewalk area, in an easement, on city owned property (median islands, parks, city facilities) or in the street. Common reasons you'll need one: Utility saw-cuts Excavation News stands Bicycle racks Sidewalk dining Debris boxes...

Digital Transformation

"... to project management and be a leader in getting things done on time and on budget. Product management ... delivery. Tools Provide collaborative and modern tools that empower employees to do their best work. ..."

Government services should be easy to use, accessible, and designed with an understanding of user needs. Human-centered design Apply the principles of human-centered design and empathy to orient services around user needs and build trust with the public. Accessibility Ensure government services are accessible to people with disabilities, different cultures, on any device, and in...

San Rafael launches new digital city platform to better serve residents online

"... posts monthly ‘Done/Doing’ status reports on accomplishments and upcoming work ... , color palette and comprehensive guidelines to unify city common look and feel, tone and writing ..."

San Rafael, Calif., launched its new digital presence, located at cityofsanrafael.org, using a holistically innovative approach to how cities will procure and deliver online services to residents in the future. San Rafael (pop. 57,713), the largest city in Marin County, located directly north of San Francisco across the Golden Gate Bridge, began its digital transformation...

Volunteer Spotlight: Tamra Peters

"... already done a lot. For more information or to sign up for a team go to www.resilientneighborhoods.org ... . To learn more about what local people and groups are doing about climate change, click here to go to Time ... almost one- million CO2 lbs. The motto of Resilient Neighborhoods is ‘Less Carbon—More Community ... others because it’s done with a team of 5 or more households. Each household goes on a low-carbon ... ways, I lost count! What do you enjoy most about your volunteer work? I enjoy working ..."

Describe your volunteer activity with San Rafael? I created the Resilient Neighborhoods Program in 2011 and have been running it since as a full-time volunteer. Resilient Neighborhoods is a Marin program that works to bring residents together to reduce their carbon dioxide emissions, prepare for emergencies, and make their communities safer and stronger. The program...

Renewable Energy:

"... here if you do not already have one ... . Do not include the solar panel count or kilowatts for the  solar ... If Solar Panels, Battery Back Up and/or Service Panel upgrades are being done at the same ... portion. DO NOT include the solar tiles in your value ..."

**ATTN CUSTOMERS**  Effective 1/1/2023 all Building Permits issued after this date will be valid for 2 years.  Minor permits such as water heater & furnaces, etc. will be valid for 180 days only.    If your permit is not Finaled by the expiration date you will need to pay a renewal fee.   Solar, Battery Back...

Volunteer Spotlight: Connie Lathrop

"... carried through my adult life. Since then, if I see something that needs to be done, I do it. What do ... , thanks to wonderful City co-ordination and support, not only do I get to call myself a volunteer ... threatened with jail time for doing the same thing! What other volunteer activities do you do? I ... Department! What do you suggest to those considering volunteering with the City ... aware of the litter in the business district and decided to act upon it. At 6:30 one morning, I got ..."

Describe your volunteer activity with San Rafael? My focus is on the Jean and John Starkweather Shoreline Park where I pick up trash; remove invasive plants, foxtails, and dead vegetation; repaint the frames of the park signs; and lead clean-up days with other volunteers. The amount of time I work depends on the weather and...

Sea Level Rise Collaborative

"... to work alongside residents to co-create ideas to improve our resilience. There’s no right answer, so ... vulnerable. Do you have ideas? Want to stay in the loop? Please take the short survey below ... Done ... So ... ] On-going ..."

The Canal Community Resilience Planning Project is a collaborative effort exploring the feasibility of different adaptation actions to address flooding risks. The project partners, including The Canal Alliance, the County of Marin, the Multicultural Center of Marin, and researchers at the University of California Berkeley, are working together to understand the hazards facing our community,...

Art

"... simple, careful expression of how to beautify the parking facility made it so that none ... the Public Safety Center is near completion across the street. Parking & City staff wanted to do ... of the beautification was done in collaboration with City Parks Supervisor, Aaron ... , was done ... , alluring, more stylish one ..."

Fifth & C St. Parking Structure Re-Design & Art Project If you haven't walked or driven by the downtown San Rafael corner of Fifth & C Street recently, you must! And prepare to be delighted! In November, the City’s Parking Division completed a rehabilitation of the parking structure there, including local public art, a new creative succulent...

Coronavirus (COVID-19) Update: Are you wearing a mask?

"...  it, you do your part in helping us ... wearing it correctly? Does it cover both your nose and your mouth? Is it secured to your face so that you ... Bureau for information on what to do ... work to be done to close these equity gaps in our ... one in the car or by your front door because every time you wear ..."

It’s no secret that COVID-19 is dynamic, from how long the virus lives on various surfaces to the level at which some are affected by the virus compared to others. It can feel complex and exhausting in the ways in which we must be on guard to protect ourselves and others at all times. COVID-19 safety measures, including wearing a mask, are still more important than...

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