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Do I get a receipt?

You can go online to your Parkmobile personal page anytime to make changes to your account, review parking charges, print parking transactions and receipts, or export data to another format.

What happens if I don’t agree with the amount that I’ve been charged, what can I do?

Contact Parkmobile right away. Give them the details and they will help you resolve the problem. City of San Rafael Parking Services office cannot resolve charge disputes.

Can I get a refund?

Parkmobile does not issue refunds for parking transactions. City of San Rafael Parking Services cannot issue refunds for Parkmobile transactions.

What doesn't Parkmobile do?

Parkmobile does not enforce parking lots. Parkmobile does not accept or process citation appeals. Parkmobile does not issue refunds.

How secure is the mobile payment system?

The Parkmobile system is PCI DSS level 1 compliant and your Parkmobile personal page is SSl 256 encrypted.

Can I move from zone to zone?

No. Your parking transaction is for a specific Parkmobile zone. If you move to another zone, you will have to pay again.

How long can I park in the Parkmobile zone?

It depends on the parking restrictions of the meters or lots. Your parking transaction will continue until you have reached the maximum time limit for which you have paid, just like a meter.

If I park in a parking lot and use Parkmobile pay-by-cell, how will your officers know that I’ve paid, if I don’t have a receipt?

Using pay-by-cell means you don't need to walk back to your car to leave a receipt on your dash. The enforcement officers can see from their report, if your space is paid or not by looking up your license plate #.

Can I reserve a space or pre-pay for parking using Parkmobile?

No. All transactions are real-time. You should be parked in the space before you begin your parking transaction.

Where can I park and use pay-by-cell?

At parking meters and City-owned parking lots. Look for the green Parkmobile signs on the meters and parking lot machines.

I don't have a smartphone. How can I start a parking transaction?

Call the toll-free number posted on the green Parkmobile sign. The toll free number for Parkmobile parking at City of San Rafael Parking Services is 1-877-727-5718.

How does parking with Parkmobile work?

Download the app , visit the Parkmobile website, or call the toll-free number on the green Parkmobile sign to register for a Parkmobile account; you will need your license plate number and a method of payment (credit card or PayPal). When you park in a space, use the Parkmobile smartphone app to access your account,...

How do I pay for parking?

When you set up your account, you elect to pay by credit card or PayPal. Payments are usually posted the same day, so you can login to your Parkmobile account and see your parking transactions on your Parkmobile page.

Why pay-by-cell?

Parkmobile provides a mobile payment service, including help support. Pay for parking via a smart phone app, toll free number, or the web. No coins/cash/credit card on-hand needed. Saves the trip to your car to feed your meter. Parkmobile can send reminders by text message so you can extend your parking time without returning to...

RV Temporary Permit Terms & Conditions

The purpose of authorizing the issuance of Temporary RV Parking Permits is to give owners of Recreational Vehicles (RVs) the opportunity, for a limited time, to park the RV on a public street or highway directly in front of (or on the side of the property if it is a corner lot) their residence for...

ParkMobile Pay-By-Cell FAQs

How do I file a police report?

You can report identity theft, lost property, theft, vandalism, or vehicle burglary online. For reporting other crimes, call (415) 485-3000 or visit the police department Monday to Friday from 8 a.m. to 5 p.m. or Saturday from 10 a.m. to 2 p.m. at 1400 Fifth Avenue (down stairs at City Hall).

How do I pay my parking ticket?

You may pay your parking ticket online, by mail or in-person at 1400 Fifth Avenue , San Rafael, CA 94901. For more information, visit Parking Services.

Do I need a business license and how do I get one?

A business license is a tax required of most businesses that conduct business within the city limits of San Rafael, even if your physical office is located outside city limits. Business license taxes help to pay for street maintenance, police and fire protection, and other services that benefit businesses and the general public. You need...

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