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Done/Doing (#3)

Here’s an update of what we’ve done and what we’re doing next to better serve San Rafael. Done Created design subcommittee to work with local design firm on color palette, image gallery, iconography, typography, and overall look & feel. Identified workflow and process issues to solve with online forms and new digital services, such as … Continued

San Rafael Plans Digital Transformation

This month San Rafael, Calif., has released a beta site along with a new strategy to modernize its digital presence. The Bay Area city just north of San Francisco plans to revitalize its outreach and citizen services with a number of digital upgrades. Read full article on techwire.net…

Volunteer Spotlight: Tamra Peters

Describe your volunteer activity with San Rafael? I created the Resilient Neighborhoods Program in 2011 and have been running it since as a full-time volunteer. Resilient Neighborhoods is a Marin program that works to bring residents together to reduce their carbon dioxide emissions, prepare for emergencies, and make their communities safer and stronger. The program … Continued

Done/Doing (#2)

Here’s an update of what we’ve done and what we’re doing next to better serve San Rafael. Done Developed mission statement for the project: Easy to use online services to make your life better. (And, we decided on a theme song). Started interviewing departments to learn about key programs, services, and common questions. Discovered some … Continued

During Its Five-Month Pilot, Results Are Heating up for the HOT Program

Even though we know we shouldn’t attribute the characteristics of a minority to the overall group, we do that all the time with homeless people.  Communities that are ending homelessness have understood that individualization is the key to success.  When we do this, new insights emerge, and we begin to see that there is a … Continued

Volunteer Spotlight: Connie Lathrop

Describe your volunteer activity with San Rafael? My focus is on the Jean and John Starkweather Shoreline Park where I pick up trash; remove invasive plants, foxtails, and dead vegetation; repaint the frames of the park signs; and lead clean-up days with other volunteers. The amount of time I work depends on the weather and … Continued

How San Rafael is re-inventing city digital government

We’ve been quietly launching small cities on the ProudCity platform, but we’re particularly proud of our new partnership with San Rafael, Calif., and the holistic approach they’re taking to changing how government works. Read full article on ProudCity.com…

Done/Doing (#1)

Here’s an update of what we’ve done and what we’re doing next to better serve San Rafael. Done Held a project kick-off meeting with implementation team, steering committee, and doughnuts. Everyone is on-board, excited, and on a sugar-high. Connected the implementation team up onto Google Docs for easy collaboration on weekly assignments. Assigned lead and … Continued

Let’s Get Digital, San Rafael!

This week we kicked off our journey to a beautiful new city website; a process to reimagine how residents businesses and visitors engage with San Rafael. This new site will help to lay a key foundation for our community engagement efforts as well as be a home to our expanding digital services. Meet our amazing … Continued

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