In response to community concerns about noise the San Rafael and Novato City Councils have established a Quiet Zone effective immediately. The train horn will not blow at railroad crossings.

Done/Doing (#1)

Posted on August 4, 2016


Here’s an update of what we’ve done and what we’re doing next to better serve San Rafael.

Done

  • Held a project kick-off meeting with implementation team, steering committee, and doughnuts. Everyone is on-board, excited, and on a sugar-high.
  • Connected the implementation team up onto Google Docs for easy collaboration on weekly assignments.
  • Assigned lead and secondary roles for each department. To avoid bureaucratic jargon, no one is allowed to lead their own department’s content strategy.
  • Assigned answers worksheet to project team according to department assignments.
  • Assigned lead and secondary roles to resident, business, and visitor landing pages.
  • Launched pilot test of new constituent relationship management platform for inquiries and feedback from the public.

Doing

  • Drafting project mission statement.
  • Interviewing department directors and front-line staff about key programs, services, and common questions.
  • Developing answers for the answers worksheet and adding in San Rafael-specific content.
  • Finalizing new city logo for a refreshed look.

Thanks for checking out our update of what we’ve done and what we’re doing next to better serve San Rafael. Tweet us your thoughts and ideas @WhatUpSanRafael.

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