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FAQ Tag: digital services

What is the purpose of the Digital Service Strategic Framework?

Our Strategic Framework defines the vision, purpose, values, and areas of focus for the Department of Digital Service and Open Government. These areas of focus are used to inform an annual departmental work plan and a Citywide technology improvement program which details the schedule and funding of specific projects.

How is this department different than IT?

While traditional IT is focused on support, security, and development, Digital encompasses a broader world of user experience, analytics, strategy and performance. Digital requires a new myriad of skills, broader roles, and strategic leadership. This demand led to the creation of this department.

When was this department created?

The department was created by the City Council in December 2018 and is a reorganization of the Information Technology Division and expands traditional tech and network support services to include broader functions of strategy, analytics, and product management. This includes new ways of engaging with the community; designing services with and for people, not bureaucracy; … Continued

How We Accomplish Our Goals

Our goals are ambitious and the vision for human-centered government service cannot be achieved overnight. This Strategic Famework document serves as a foundation for our Department and outlines the principles and values that will inform our work in the years ahead. Specific projects and actions are outlined in a workplan that will be developed and … Continued

Timeline & Priorities

Building a Foundation (Red) This graph shows how projects in both our annual work plan and the 3-year technology improvement plan will, in earlier years, be more heavily focused on building a strong foundation. These include efforts to streamline our services, reduce disruptions and outages, increase connectivity, and move away from legacy systems. Target Goals … Continued

IT Operations and Maintenance

We will serve the City Departments’ use of technology by providing support for critical technical infrastructure and security. We will introduce principles and provide the guidance that will allow staff to use technology to innovate and try new things. Speed & connectivity Provide stable, high-capacity, and resilient wireless, broadband, wifi systems for City staff, services, … Continued

Data & Analytics

Data is an abundant and powerful asset that can impact everything from service delivery to program management, to policy making. We will lead the way to a data-centric city by investing in improved data access, management, and use by city employees and the community. We will use analytics tools to deliver services more efficiently, prioritize … Continued

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