The City Hall building will be closed to the general public on Fridays from June 6, 2025 through August 29, 2025. San Rafael Community Centers, Libraries, Al Boro Parking Services, and all Public Safety services will remain open and maintain normal Friday hours.

   

Archives: FAQs

How do I report a broken parking meter?

Please take note of the parking meter number.  It’s listed on the white label usually on the back side of the meter.  Contact Parking Division and include the parking meter # and a brief description of how the meter malfunctioned.  Thanks!

How is this program funded?

The program is jointly funded between the City and property owners. Public funding in the program is supported by funding made available through Senate Bill 1 – The Road Repair and Accountability Act of 2017. This Bill was signed into law on April 28, 2017. Senate Bill 1 generates $54 billion over the next decade … Continued

Will the City cover tree removal costs?

Yes, where a tree removal is required (so long as the tree is not on private property) the City tree contractor will perform the removal at no cost to the property owner.

Can I remove the tree damaging the sidewalk to prevent future damage?

A City arborist needs to determine if tree removal is necessary.  If a tree can survive a root trimming without uplifting the sidewalk again within 5 years, the tree will be kept. If a tree cannot survive a root trimming, the tree will be removed. If a tree can survive a root trimming, but will uplift … Continued

If I performed repairs prior to the Sidewalk Repair Program can I receive retroactive payment?

No, property owners cannot receive retroactive payment to repairs made independently with a contractor, and outside of the official Sidewalk Repair Program. Only applicants accepted to the program through the random selection process are eligible for City cost-share in their repairs. If you have any ambiguity over whether your repair will qualify for City cost-sharing, contact us before you do the repair. 

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