How will you achieve the goals outlined in your Strategic Framework?
The Department creates a work plan each fiscal year that identifies projects and outlines key results for each objective.
Archives: FAQs
Is this new department costing additional money?
The creation of the Department has been done at no additional cost to the City. Existing funds for the Information Technology Division are being used to fund operations.
What is the purpose of the Digital Service Strategic Framework?
Our Strategic Framework defines the vision, purpose, values, and areas of focus for the Department of Digital Service and Open Government. These areas of focus are used to inform an annual departmental work plan and a Citywide technology improvement program which details the schedule and funding of specific projects.
How is this department different than IT?
While traditional IT is focused on support, security, and development, Digital encompasses a broader world of user experience, analytics, strategy and performance. Digital requires a new myriad of skills, broader roles, and strategic leadership. This demand led to the creation of this department.
Vision
The new demands of the digital era require a new approach to government. Community expectations of how government communicates, engages, and delivers services are changing. Our response is to assess what is working, what is broken, and transform services to meet the needs of our users and the expectations of the modern era. The core … Continued
When was this department created?
The department was created by the City Council in December 2018 and is a reorganization of the Information Technology Division and expands traditional tech and network support services to include broader functions of strategy, analytics, and product management. This includes new ways of engaging with the community; designing services with and for people, not bureaucracy; … Continued
Purpose
To make City services easy to use, and work for everyone.
We Strive To Be
Reliable and trusted Human-centered and empowering Open and transparent Inclusive and collaborative
We Believe
Government should be designed with and for people Empathy for all users leads to equitable outcomes Data and information should be used to create trust, transparency, and better government Building capacity across City teams empowers positive change Technology should be secure, accessible, and make life easier