What does the Digital Service and Open Government Department do?

The new demands of the digital era require a new approach to government. Technology now touches everything in the 21st century. Digital Service and Open Government provides oversight of the City’s technology operations, service design, community engagement, help desk support, network infrastructure, citywide open data initiatives, and performance measurement. They do this by leveraging digital principles such as designing with and for our users, practicing continual improvement, using data to drive decisions, and modernizing our technology stacks.