The City is currently conducting a survey with a randomly selected group of community members. Participation is voluntary, and individual responses will remain confidential. Not all residents will be contacted, as the survey uses a random sampling approach. The survey will remain open for a limited period while data collection is underway.
Aerial view of San rafael

OpenGov Permitting System

Building Division Code Enforcement Economic Development Housing Planning Division OpenGov Permitting System Hours & Holiday Schedule

Contact

(415) 485-336
community.development@cityofsanrafael.org
Community & Economic Development
1400 Fifth Avenue, 3rd Floor
San Rafael, CA 94901

City of San Rafael to Launch New Online Permitting System on February 23, 2026 

The City of San Rafael is excited to announce the launch of OpenGov, a modern online permitting system that will go live on February 23, 2026. OpenGov will replace the City’s existing eTRAKiT platform for new permit applications and will provide a more accessible, transparent, and user-friendly experience for residents, businesses, contractors, and developers.

OpenGov supports permits and licensing services for the Community & Economic Development Department (CED) and the Fire Prevention Division. The platform allows applicants to submit applications, upload plans and documents electronically, securely pay fees online, track application status in real time, and request inspections. OpenGov also centralizes all project information and communication in a single portal and provides automated email notifications to keep applicants informed as their application moves through the review process.

Transition Timeline

  • Permit applications submitted in eTRAKiT prior to February 23, 2026 will continue to be processed in eTRAKiT until completion.
  • Beginning February 23, 2026, all inspection scheduling—including inspections for existing eTRAKiT permits—will occur in OpenGov.
  • All new permit applications for Building, Planning, Code Enforcement, and Fire Prevention will be accepted exclusively through OpenGov starting February 23.
  • Additional resources, FAQs, and tutorials will be shared ahead of launch to help applicants prepare.
  • Counter staff will remain available to support applicants in person and by phone during the transition.

Accessing the Portal
Beginning February 23, applicants will be able to access Building, Planning, Code Enforcement, and Fire Prevention permit applications via the OpenGov portal at https://cityofsanrafaelca.portal.opengov.com.

Applicants who already have an OpenGov account from another community may use the same login. New users will need to create an account.

More Information
For assistance, contact the Community & Economic Development Department at (415) 485-3367 or email community.development@cityofsanrafael.org. The City of San Rafael appreciates the community’s patience as we complete this important technology upgrade.

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