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The City of San Rafael celebrates Pride Month


FAQ Tag: police

How do I file a police report?

You can report identity theft, lost property, theft, vandalism, or vehicle burglary online. For reporting other crimes, call (415) 485-3000 or visit the police department Monday to Friday from 8 a.m.  to 5 p.m. or Saturday from 10 a.m. to 2 p.m. at 1400 Fifth Avenue (down stairs at City Hall).

Who comes to my house when I call 9-1-1?

If the call is about a fire or a medical emergency, firefighter paramedics are the first responders to your home when you call 9-1-1. Since fire stations are located in neighborhoods throughout the City, the firefighter paramedics can reach your home quickly. If you need to go to the hospital, we’ll get you there.  If … Continued

I received a traffic citation. What are my next steps?

Traffic If you received a traffic citation, you should receive a courtesy notice (within two weeks) from the court explaining the “bail” amount you can pay and give you details on how to contest the ticket.  If you don’t get a courtesy notice, you are still responsible for contacting the court on or before the … Continued

How do I know if I’m being scammed?

Most scammers reach out via phone calls or emails. If the request seems suspicious, do not send money or gift cards and do not provide any personal information. Here is a great list of warning signs, along with the Federal Trade Commission’s most recent scam alerts. If you have already given money and realize that … Continued

Who do I call about police-related non-emergencies?

The police non-emergency phone number is (415) 485-3000. Don’t like phone calls? You can also email us. Our business line is staffed by an actual person 24 hours a day, 7 days a week. You may call this number to report a crime, request officer assistance, or ask a question.

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