Learn  about facility hours and city services during COVID-19

FAQ Topic: ParkMobile

Do I have to pay on the weekends?

You are required to pay for parking in public parking lots and at the meters, Monday-Saturday, 8am-6pm (Walgreens lot, 8am-8pm). Public parking is always free on Sundays.

How does the parking officer know I’ve paid?

When you use the mobile app or call to start the parking session, you key in a zone number. The parking officer verifies your parking session by matching the license plate to the zone number.

What happens if I get a parking violation?

Citations issued by City of San Rafael Parking Services may be paid and appealed online at www.citationprocessingcenter.com. If you paid for parking via Parkmobile, you may obtain a receipt for your parking transaction from your Parkmobile account. Other than supplying confirmation of payment, Parkmobile cannot help resolve a parking dispute.

How much does it cost to receive a reminder text?

There is no additional charge for the service (unless your cell provider charges for text messages); however, you will be charged a convenience fee if you choose to pay to extend your parking transaction.

Do I get a receipt?

You can go online to your Parkmobile personal page anytime to make changes to your account, review parking charges, print parking transactions and receipts, or export data to another format.

Can I get a refund?

Parkmobile does not issue refunds for parking transactions. City of San Rafael Parking Services cannot issue refunds for Parkmobile transactions.

Close window