Do I need to enter a space number when I park in a parking lot?
Yes. You will need to enter your lot space number in addition to the Parkmobile zone number (listed on the green sign), specific to that parking lot.
FAQ Topic: ParkMobile
Do I have to pay on the weekends?
You are required to pay for parking in public parking lots and at the meters, Monday-Saturday, 8am-6pm (Walgreens lot, 8am-8pm). Public parking is always free on Sundays.
How does the parking officer know I’ve paid?
When you use the mobile app or call to start the parking session, you key in a zone number. The parking officer verifies your parking session by matching the license plate to the zone number.
What happens if I get a parking violation?
Citations issued by City of San Rafael Parking Services may be paid and appealed online at www.citationprocessingcenter.com. If you paid for parking via Parkmobile, you may obtain a receipt for your parking transaction from your Parkmobile account. Other than supplying confirmation of payment, Parkmobile cannot help resolve a parking dispute.
How much does it cost to pay for parking by phone?
Per transaction convenience fees range from $0.20 to $0.35. Visit the Parkmobile website to inquire about a preferred membership to obtain the least expensive per transaction convenience fees.
Can I purchase less than one hour?
Yes. Parking permission is purchased in 20 minute increments.
How much does it cost to receive a reminder text?
There is no additional charge for the service (unless your cell provider charges for text messages); however, you will be charged a convenience fee if you choose to pay to extend your parking transaction.
Do I get a receipt?
You can go online to your Parkmobile personal page anytime to make changes to your account, review parking charges, print parking transactions and receipts, or export data to another format.
What happens if I don’t agree with the amount that I’ve been charged, what can I do?
Contact Parkmobile right away. Give them the details and they will help you resolve the problem. City of San Rafael Parking Services office cannot resolve charge disputes.
Can I get a refund?
Parkmobile does not issue refunds for parking transactions. City of San Rafael Parking Services cannot issue refunds for Parkmobile transactions.