The City Hall building will be closed to the general public on Fridays from June 6, 2025 through August 29, 2025. San Rafael Community Centers, Libraries, Al Boro Parking Services, and all Public Safety services will remain open and maintain normal Friday hours.

   

FAQ Topic: Concerns Handled by Other Agencies

There appears to be a Water Leak, possibly flowing in the streets

San Rafael’s water is managed by Marin Municipal Water District (MMWD). Please contact them asap for water issues: If there is a water emergency (i.e., a potential main break), please call 415.945.1500 They also have an online submission form: https://www.marinwater.org/forms/report-a-street-leak

The Concern is in Unincorporated Marin County

Sab Rafael Public Works Dept can only assist at locations within the city’s jurisdiction. If your concern falls outside of this border, you will want to contact: Marin County Public Works They have an online reporting system you can find here: https://publicworks.marincounty.gov/#/city/report    

Something is hanging from, or tangled in, the Utility Pole wires

The City does not maintain the utility poles. These are maintained by various agencies – you will want to contact them directly to let them know of the issue: The wire/pole is closest to the ground: These are communication poles. These are maintained by more than one agency – most likely AT&T or Xfinity.  You … Continued

There is a dead/injured animal in the street or on the sidewalk.

The Dept of Public Works does not handle these types of concerns.  You will want to contact the Marin Humane Society and provide them with as much as information as possible so that they can take care of the animal.  They provide this service 7 days a week. Marin Humane Society Please call 415-883-4621, ext … Continued

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