FAQ Topic: COVID-19 City Service Modifications

Library and Recreation Classes, Activities & Programs (Modified) 

In person classes and programs have been cancelled or moved to a virtual format, wherever possible. Participants have been contacted and informed of these changes. The City is now promoting free, virtual library and recreation activities and programs through the Library and Recreation Department’s website and social media platforms.  Library Curbside Pickup Curbside pickup of library materials is … Continued

Childcare Services (Modified)

Childcare As many parents are working full-time and schools are closed, we are helping kids with remote learning in our programs. The childcare programs are run every day from 8 AM – 5:30 PM, using free-standing classroom buildings. Each location runs between 1-2 cohorts and each cohort serves 14 children. In addition, we are also utilizing one … Continued

Economic Support & Resources (Modified)

During this difficult time, many residents, business owners, and other community members may be seeking economic relief or assistance. While the City does not directly provide health and human services, we partner closely with the County of Marin to make sure our community members have access to what’s available. Current resources include:   Emergency Rental Assistance  Emergency Ban on Evictions  … Continued

Wildfire Prevention (Modified)

The current health crisis has created heightened levels of stress leaving many feeling uncertain about the future . While the City moves through this difficult time, SRFD is diligently working to protect the community against the threat of wildfire. The city encourages property owners to be proactive in their planning and mitigation against wildfire and … Continued

Parking Tickets and Appeals (Modified)

Enforcement Parking Services is enforcing the following:  Metered parking  Time limit zones (e.g. 30 min parking, 1-hour parking, etc.)  Time Zone Enforcement (e.g. no parking between 6 AM to 2 PM)  From the beginning of the Shelter-In-Place Order, Parking Services has been enforcing Safety Zones, such as red curbs for emergency vehicles  Contact Parking Services The Parking Services Office has shutdown in-person customer service and public counters, however, you … Continued

Permits, Licenses, and Inspections (Modified)

Permits The City has shutdown in-person customer service and public counters; however, a variety of different permitting and licensing services are still being offered online:  Business Licenses – business licenses can still be processed online and the business license general line is available for assistance Planning Permits  Building Permits  Virtual Counter hour for building and planning permits is … Continued

Public Meetings (Modified)

In order to conduct essential business, the San Rafael City Council will still be meeting; however, new social distancing guidelines are being implemented. Meetings will take place virtually, and we are encouraging public participation through three options:  Watch the meeting live on YouTube and comment in the live chat  Listen and comment over the phone. Please visit this page to get the latest dial-in … Continued

Infrastructure Maintenance (Active)

During this time, the City’s essential infrastructure operations such as maintenance of traffic signals, street signage, the collection and transport of wastewater, and the maintenance of pump stations will continue. You may also see staff out in the field ensuring our public roadways, storm drainage infrastructure, paths, and parks remain safe for residents. For more information, visit our Public Works Department and Sanitation District webpages.  

Police, Fire, and Emergency Services (Active)

Police and Fire response remains fully operational, 24/7. The Departments are making minor modifications to services to ensure the safety of our public and our personnel. These changes include cancelling events per CDC guidelines, taking police reports online and by telephone, wearing personal protective equipment (including face masks) as needed, practicing social distancing to the extent possible, and asking screening questions about exposure to COVID-19, positive tests, … Continued

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