Updates to City Hall Hours on Fridays in July and August 

San Rafael Service Requests


Learn How to Use SeeClickFix to Make Service Requests

What is SeeClickFix?

SeeClickFix is an issue-reporting app that allows residents to report neighborhood issues to local governmental bodies. SeeClickFix can be used via the Web on a desktop computer, laptop, mobile phone, or tablet.

By using SeeClickFix, you can submit an issue and track its progress from submission to completion. Issues are brought directly into the city’s work management system, where they can be forwarded to the responsible city staff member.

Some of the issues you can report include but are not limited to:

  • Illegal Dumping
  • Graffiti
  • Potholes
  • Sidewalks
  • Issues with public parks/infrastructure

Reporting an issue via the web browser

You can report issues to SeeClickFix through your web browser here .

Reporting an issue using the app

  1. Download the SeeClickFix app on your smartphone
  1. Sign in or register for an account to keep track of your request.
  2. Select the “+” button at the bottom of the homepage to submit a new request
  3. Take a photo of the issue that needs to be addressed
  4. Mark the location of the issue, you may need to enable location services
  5. Select the category the issue falls under (e.g.:Graffiti, Landscaping, Street light is out or dim,etc.)
  6. Write a short description detailing the issue, answer any additional questions, and submit your request
  7. Your request will then be reviewed by the City and addressed in a timely fashion. The app will notify users when requests they have submitted have been resolved if you have an active SeeClickFix account.


City of San Rafael SeeClickFix Guide

Please review the guide below for step-by-step instructions on how to use SeeClickFix to submit a service request utilizing the app. Click on the image to view the guide.

Close window