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Our goals are ambitious and the vision for human-centered government service cannot be achieved overnight. This Strategic Famework document serves as a foundation for our Department and outlines the principles and values that will inform our work in the years ahead. Specific projects and actions are outlined in a workplan that will be developed and...

Building a Foundation (Red) This graph shows how projects in both our annual work plan and the 3-year technology improvement plan will, in earlier years, be more heavily focused on building a strong foundation. These include efforts to streamline our services, reduce disruptions and outages, increase connectivity, and move away from legacy systems. Target Goals...

We will serve the City Departments' use of technology by providing support for critical technical infrastructure and security. We will introduce principles and provide the guidance that will allow staff to use technology to innovate and try new things. Speed & connectivity Provide stable, high-capacity, and resilient wireless, broadband, wifi systems for City staff, services,...

Data is an abundant and powerful asset that can impact everything from service delivery to program management, to policy making. We will lead the way to a data-centric city by investing in improved data access, management, and use by city employees and the community. We will use analytics tools to deliver services more efficiently, prioritize...

Government services should be easy to use, accessible, and designed with an understanding of user needs. Human-centered design Apply the principles of human-centered design and empathy to orient services around user needs and build trust with the public. Accessibility Ensure government services are accessible to people with disabilities, different cultures, on any device, and in...

Our Department strives to build a more inclusive, participatory, and engaged community in San Rafael by making residents, community stakeholders, and business owners a part of the conversation. Engagement & community partnerships Create opportunities to listen to the community. Build strong relationships with community partners to encourage participation, volunteerism, civic engagement, and public involvement in...

This pyramid illustrates our department's areas of focus and how success in each of these areas is interrelated.

Government should be designed with and for people Empathy for all users leads to equitable outcomes Data and information should be used to create trust, transparency, and better government Building capacity across City teams empowers positive change Technology should be secure, accessible, and make life easier

Reliable and trusted Human-centered and empowering Open and transparent Inclusive and collaborative

To make City services easy to use, and work for everyone.