The City is currently conducting a survey with a randomly selected group of community members. Participation is voluntary, and individual responses will remain confidential. Not all residents will be contacted, as the survey uses a random sampling approach. The survey will remain open for a limited period while data collection is underway.

When was this department created?

The department was created by the City Council in December 2018 and is a reorganization of the Information Technology Division and expands traditional tech and network support services to include broader functions of strategy, analytics, and product management. This includes new ways of engaging with the community; designing services with and for people, not bureaucracy; measuring impact and improving outcomes.