What is a Case Worker/Manager?

A case worker or case manager provides support and assistance to individuals or families. The services provided could include coaching, referrals to resources or agencies, assistance with scheduling appointments and providing transportation. Case management often begins with an assessment of a participant’s background and barriers to the resources they need, such as stable housing, income and benefits, life skills, medical and mental health services.  

What is a Housing Case Manager? 

A housing case manager works with participants that are either currently unhoused, require support to maintain stable housing, or at risk of losing their housing. The housing case manager uses skills and experience to connect and match participants to permanent housing that will be affordable and supportive to their needs. This often involves professional-level service coordination after assessment and enrollment into a housing program for the eligible individual or family. 

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