The City Hall building will be closed to the general public on Fridays from June 6, 2025 through August 29, 2025. San Rafael Community Centers, Libraries, Al Boro Parking Services, and all Public Safety services will remain open and maintain normal Friday hours.

To Cancel an Inspection

  • Press 1 from Main Request Menu
  • Press 2 from Inspection Line Menu
  • If your permit starts with:
    • B (Building)                      press 1
    • E (Electrical)                    press 2
    • M (Mechanical)             press 3
    • P (Plumbing)                   press 4
    • F (Fire)                                press 5
    • SP (Swimming Pool)   press 6
    • S (Signs)                             press 7
    • # to return to previous menu
  • Enter Permit Number (7-Digits) followed by #
    • Permit number B1812-001 would be entered as 1812001#
    • The system will read back the Permit Number & Site Address
  • Enter 3-Digit Inspection Code (See 2nd page of Inspection Card)
    • Or press * to hear list.
    • The system will read back the Inspection Code & Schedule
  • Cancel Message
    • Press 1 to Cancel Inspection
    • Press 2 to Cancel & Reschedule
    • Press 3 to leave as Scheduled
  • Confirmation Message
    • Press 1 to Hear Confirmation Number & End Call
    • Press 2 to Cancel Another Inspection on this Permit
    • Press 3 to Cancel an Inspection on another Permit
    • Press 4 to Return to Main Menu
    • Press 9 to Repeat these Options
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