The City Hall building will be closed to the general public on Fridays from June 6, 2025 through August 29, 2025. San Rafael Community Centers, Libraries, Al Boro Parking Services, and all Public Safety services will remain open and maintain normal Friday hours.

 

Something is hanging from, or tangled in, the Utility Pole wires

The City does not maintain the utility poles. These are maintained by various agencies – you will want to contact them directly to let them know of the issue:

The wire/pole is closest to the ground: These are communication poles.

These are maintained by more than one agency – most likely AT&T or Xfinity.  You can call either one and they will investigate the issue.

AT&T: 1-800-288-2020

Xfinity: 1-800-934-6489

(note: you do not have to have an account with these companies, but you will need to ask to speak with a representative when you call.)

If possible, note the number on the pole so that you can share that with agency representative. ex:

utility pole number

 

The wire/pole is higher up: These are PG&E poles. 

You can notify PG&E in various ways. Please see their website here: PG&E Potential Safety Issue

You can also call: 1-800-743-5000

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