The foundation of service design is built on a deep understanding of user needs. From that foundation we will design services that are accessible, easy to use, and increase policy and program effectiveness.
SD.1 – Human-centered design
Apply the principles of design thinking and empathy to orient services around user needs while building trust.
SD.2 – Equity & accessibility
Ensure government services are equitable and accessible to people with disabilities, different cultures, on mobile devices, and in multiple languages.
SD.3 – Project management
Evangelize agile approaches and be a leader in getting things done on time and on budget.
SD.4 – Product management
Build a culture of user advocacy and continuous improvement and iteration of service delivery.
SD.5 – Tools
Provide collaborative and modern tools that empower employees to do their best work.