Service Design

The foundation of service design is built on a deep understanding of user needs. From that foundation we will design services that are accessible, easy to use, and increase policy and program effectiveness.

SD.1 – Human-centered design

Apply the principles of design thinking and empathy to orient services around user needs while building trust.

SD.2 – Equity & accessibility

Ensure government services are equitable and accessible to people with disabilities, different cultures, on mobile devices, and in multiple languages.

SD.3 – Project management

Evangelize agile approaches and be a leader in getting things done on time and on budget.

SD.4 – Product management

Build a culture of user advocacy and continuous improvement and iteration of service delivery.

SD.5 – Tools

Provide collaborative and modern tools that empower employees to do their best work.

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