Service Design

Government services should be easy to use, accessible, and designed with an understanding of user needs.

Human-centered design

Apply the principles of human-centered design and empathy to orient services around user needs and build trust with the public.

Accessibility

Ensure government services are accessible to people with disabilities, different cultures, on any device, and in multiple languages.

Project management

Evangelize and modernize approaches to project management and be a leader in getting things done on time and on budget.

Product management

Build a culture that champions the contiuous improvement of user experience and service delivery.

Tools

Provide collaborative and modern tools that empower employees to do their best work.

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