Our Department strives to build a more inclusive, participatory, and engaged community in San Rafael by making residents, community stakeholders, and business owners a part of the conversation.
Engagement & community partnerships
Create opportunities to listen to the community. Build strong relationships with community partners to encourage participation, volunteerism, civic engagement, and public involvement in City decision-making processes.
Communication & outreach
Provide information that is transparent, timely, and accurate, aiming to reach all audiences through a variety of communication outlets.
Equity
Increase engagement in underserved communities and encourage the voices of residents typically not heard in the public process. Expand digital access in underserved communities to create more opportunities for economic mobility and civic involvement.
Continuous learning and improvement
Create feedback tools and methods to measure success of services and engagement. Provide training opportunities for City staff to practice continuous learning and improvement.