The City Hall building will be closed to the general public on Fridays from June 6, 2025 through August 29, 2025. San Rafael Community Centers, Libraries, Al Boro Parking Services, and all Public Safety services will remain open and maintain normal Friday hours.

 

Increase cultural competencies and customer service skills

What we heard from the community… 

  • Assurance that police officers hired by the SRPD have the necessary experience, training, and professionalism, and undergo psychological evaluations to ensure fitness for the job.
  • Police officers to show empathy and compassion when interacting with residents.
  • Specific cultural training for all officers, particularly regarding the communities they serve, including recent immigrant populations.
  • Racial and unconscious bias training for officers, ensuring fair treatment of Latino and Hispanic community members.
  • Police officers to teach classes to the community on the law and their rights.
  • Improved customer service from all police department employees.
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