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Recurring Payments Program FAQs

How do I sign up?

If you are a “brand new” Monthly Parking Cardholder requesting one card only, and have not yet submitted a Monthly Parking Card Application to us online or in person, use our Single Card Account Application for Recurring Payments.

What is the recurring monthly payment program?

A pilot program that will allow your monthly parking account payment of $73 p/ month to be paid automatically  EVERY MONTH by the credit/debit card you subscribe with.  Your credit/debit card will be charged on the 5th of each month until you cancel your recurring payment subscriptionYou only need to sign-up once. Please only sign-up one time! You will be charged every month on a recurring basis.

Does it matter on which day of the month I sign-up?

You will pay for either the current month or the upcoming month, depending on when you complete the electronic application/form. (If you are a current account holder and are unsure if you already paid for last month, please come to our office). Carefully read the following information:

  • If you sign up between the 1st – 5th of the month, you will be charged on the 5th for that month.
  • If you sign up between the 6th – 12th, you will be charged on the day you fill out the form for that month. Then, your renewal payment will occur on the 5th for the next month.
  • If you sign up between the 16th and the last day of the month, your credit card will be charged on the upcoming 5th.
  • Should you need to sign up between the 13th-15th, come to the Parking Services office located at 1033 C St @ Fifth Ave.
  • You may pick up your card at the Parking Services office.

When is my payment due?

The Recurring Monthly Payment program will charge your credit/debit card on the 5th of the month.

*Please note:  If your payment fails on the recurring payment date (5th of the month), your card will be blocked from use and a late fee of $15 becomes automatically due.  You will need to come to the Parking Services office to pay the fee and request that your card be manually re-activated.

What happens if my credit card is declined?

If you are signed up for recurring payments and your credit card is declined on any given month, we will:
  1. If a payment fails, retry 3 days after the initial attempt.
  2. If the second try fails, cancel your subscription.

*Please note:  If your payment fails on the recurring payment date (5th of the month), your card will be blocked from use and a late fee of $15 becomes automatically due.  You will need to come to the Parking Services office to pay the fee and request that your card be manually re-activated.

If you have any questions about the status of your charge, please email us: parking@cityofsanrafael.org.

If I have a new credit/debit card, how do I update my card information for my recurring payment?

Parking Services staff will need to cancel your subscription manually, then you will need to re-apply.

  1. Let us know to cancel your old card info by using this electronic cancellation form.
  2. Re-apply here. You will be filling out a new application to get your new credit card info in our system. Check the boxes that say “you already possess an active parking card.” This way, we won’t accidentally create a new card for you.
  3. Look for an email confirmation that your correspondence has been received. Questions? Send us an email: parking@cityofsanrafael.org.

How do I cancel my recurring payment subscription?

Use our Recurring Payments Subscription Cancellation form.  You will receive an email confirmation once the cancellation has been completed. Please remember to return your card in person at 1033 C St. to receive your $10 Parking Card deposit refund.

Where do I pick up my parking card(s) in person?

1033 C Street
San Rafael, CA 94901

Monday – Friday: 9:00 am – 4:30 pm
Closed weekends

(415) 458-5333
parking@cityofsanrafael.org

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