Now Hiring: Civic Engagement Manager

Posted on April 22, 2024


Digital is Hiring!

Civic Engagement Manager
Digital Service and Open Government  
City of San Rafael, California
Annual Salary: $122,748 – $149,208 DOE/DOQ

The City of San Rafael is seeking a dynamic and experienced Civic Engagement Manager (formal title is Civic Design Manager) to spearhead comprehensive engagement programs while coordinating the Communication Team’s activities. This role will work within the City’s visionary Digital Services and Open Government Department (Department), which executes pioneering strategies to build trust with the community, increase transparency, and improve access to government for all. This position is part of a strong team with a service-driven culture where each day presents fresh challenges and opportunities to tangibly impact the lives of San Rafael’s residents, businesses, and visitors!

This leader will play a pivotal role in the City by enhancing outreach and engagement, fostering inclusivity, providing methods of two-way communication and helping the City tell its story to the community. Our team achieves this mission through human-centered design, process improvement, and performance measurement, all aimed at continuously enhancing service delivery and the use of digital technologies to improve the relationship between government and people. This role will oversee our Digital Analyst and entails serving as the primary communications strategist for the City. Responsibilities include adept project management, fostering interdepartmental collaboration, improving the user experience of our digital engagement, working with community partners, engaging with media outlets, tracking metrics, and actively promoting San Rafael’s outstanding reputation. Join us in reimagining how we bring all voices to the table and make government easier to use for everyone in our community—apply today!

View the full recruitment brochure 

Apply Online


THE JOB

This is an exhilarating opportunity that puts this Civic Engagement Manager at the forefront of transforming community engagement, technology, and communication in the vibrant community of San Rafael. Reporting to the Director of Digital Service and Open Government, they will oversee the interdepartmental Communications Team and manage engagement operations in coordination with both the City Manager’s Office and other departments.

The Civic Engagement Manager will ensure that projects are completed on time, according to budget, and within the bounds of work contracts. They will direct website content strategy, guiding staff on user experience enhancements that will revolutionize the City’s online presence. They will also take the reins on managing the City’s social media strategy, shaping its voice and swiftly responding to media inquiries. Providing critical creative direction for the City’s online presence is the key responsibility of this role – seizing the opportunity to lead crucial engagement strategies that promote equitable access to services and information!


THE IDEAL CANDIDATE

The Civic Engagement Manager will be enthusiastic about communications, design, and the user experience – championing the Department’s mission to make services easy to use, and work for everyone! The ideal candidate will have a background in marketing, communications, and/or digital engagement strategies. They will also have experience in project management and leading a team in the effective completion of large-scale communications campaigns. They will have foundational technical abilities and proven ability to improve processes, combined with exceptional interpersonal skills. They will be a strong collaborator who seeks out opportunities to utilize the strengths and knowledge of their team.

The ideal candidate will be passionate about accessibility, and the many ways in which they can use modern technology to increase access to core services, exciting programs, and fun engaging events for the community. They will be excited to explore language access in their digital marketing efforts, and further the culture of inclusivity and acceptance that is key to the success of San Rafael.


EMPLOYMENT STANDARDS

  • Education: Equivalent to graduation from an accredited college or university with a degree in digital engagement, communications, community engagement, marketing, public relations, public policy, public administration, or a closely related field.
  • Experience: Three years of progressively responsible experience in a related field, including at least one year in a management capacity.

HIGHLY DESIRED

  • Master’s degree.
  • Bilingual Spanish-speaking.

SALARY AND BENEFITS:

This position will receive an annual salary of $122,748 – $149,208 DOE/DOQ. The Civic Design Manager (formal position title) is a regular position a of the Mid-Management employee group, eligible to receive all related benefits to the group.


HOW TO APPLY:

For first consideration, apply by May 16th at https://wbcpinc.com/job-board/. Applicant screening will be ongoing throughout the period in which this position is accepting applications.

Save the Dates

Selected Candidates must be available for all dates: Round one interviews are in person and will take place on June 4th.

Round two interviews are in person and will take place on June 5th, followed by finalist interviews that day with the City Manager.


QUESTIONS?

Please contact Alissa Curtin with any questions about this position:

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