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COVID-19 (novel coronavirus) information and resources

Neighbor to Neighbor Guidelines

Before reaching out to help your neighbors, we’d ask you to agree to help protect them and you from COVID-19 by adhering to best practices in any assistance or pick-up and delivery efforts you may decide to take. These best practices have been put together from guidelines developed by Invisible Hands, a volunteer group based in NYC, and include:

Health Guidelines

Not every COVID-19 carrier is symptomatic, and we cannot completely eliminate risk. With that in mind, we ask you to practice the following safety guidelines to minimize any potential transmission of the novel coronavirus.

Pledge that you:

  • Have not traveled out of the country in the last 14 days
  • Are not exhibiting any signs of compromised health (e.g. runny nose, cough, fever, etc.)
  • Have not come in contact with someone who has tested positive for COVID-19 in the last 14 days
  • Have been practicing physical distancing (6’ minimum between people you don’t live with)

Everyone should wear latex/rubber gloves during deliveries. We also recommend that you avoid touching unnecessary items and utilize a self-checkout option if available. Please also take every CDC-approved safety precaution, including:

  • Wash hands frequently with soap and water for a minimum of 20 seconds or use hand sanitizer
  • Refrain from touching your face after having been outside
  • Sneeze or cough into your elbow
  • Wear a facial covering as recommended by the CDC
  • Practice physical distancing — stay indoors, avoid crowds, stay 6 feet away from other people and those you deliver to or help

Delivery Protocols

  • Make as minimal contact with the recipient as possible when doing deliveries:
  • Place items at the door and knock/ring the doorbell and/or call the recipient to inform them that their order has been delivered.
  • See if the recipient can pay for their items over the phone prior to your picking them up for them.
  • If you need to receive reimbursement for groceries or other items you pick up for your neighbor, please be as transparent and safe as possible. Please try to use an online service such as Paypal/Venmo/Cash App/Zelle for highest safety if the recipient has access to those applications. Reimbursements via cash or check should be transmitted using the physical distancing and sanitation procedures above.

A Note About Privacy

Remember, your neighbor may not want their personal information shared with folks, and it could be illegal to share some personal information as well. So please be mindful and ask before sharing anything beyond what is necessary to get them the help they’ve requested.

Thank you for being a caring neighbor and Street Angel!

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