Frequently Asked Questions

I have a health related question. Who do I call?

Call your medical provider if you are experiencing COVID-19 symptoms or have other health concerns. If you are experiencing minor COVID-19 symptoms please do not call 911. There has been an increase in calls to 911 from residents experiencing fever and other minor symptoms that do not require an ambulance. Please only call 911 if you are experiencing a true emergency, so our emergency response system can remain fully available for medical emergencies.   

If you have inquiries related to COVID-19 you can speak directly with Marin HHS staff by calling the  COVID-19 Information Line at (415) 473-7191. You can also get in touch by leaving them a message.

I have an event schedule at a City facility, is it cancelled?

All Community Centers and City facilities are closed. Staff is reaching out to anyone who has RSVP’d to a cancelled event.

Are public restrooms open?

Yes, public restrooms in City parks and fields are open since October 19, 2020.

How do I pay my ___ to the City?

  • Pay your Parking Ticket online. You can also pay by mail to: San Rafael Parking Services, 1400 Fifth Ave  San Rafael, CA 94901 

Are Police and Fire Stations open?

Public Safety services are not impacted by these closures. 

The Police Department is making minor modifications to service to ensure the safety of our public and our personnel. These changes include practicing social distancing, cancelling events per CDC guidelines, and taking police reports online and by telephone. 

The Fire Department continues to support public safety services and is taking precautions to protect the health and safety of the public and Fire personnel. 

Are City facilities are open?

City libraries, community centers, and pools are closed and access to City Hall is available by appointment only. Public safety services are not impacted by these closures. 

Over-the-counter plan checks are closed for walk-in service until further notice. Permits will be issued, and plan check processing will be accomplished through appointment only and electronic coordination.

More information about impacts to City services

Can I submit a planning or building permit?

The City has shutdown in-person customer service and public counters; however, permitting services are still being offered online:  

How do I participate in a City Council meeting?

we are continuing to hold City Council meetings so we can conduct essential business, but we also want to respond to health concerns that encourage social distancing. In an effort to provide remote community participation for our City Council meetings, we are piloting real-time online commenting on agenda items through YouTube Live. Our goal is for you to be able to watch and participate in the meeting from your home without needing to attend in-person.

Due to Executive Order N-29-20, we can no longer offer an in-person meeting location for the community to attend public meetings. Learn more about how to participate.

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