Pride Flag

The City of San Rafael celebrates Pride Month


Direct Connect Pilot

Posted on March 2, 2020

The San Rafael Fire Department is constantly innovating to find better ways to deliver important services that our community relies on. Our Fire Department recently began a 90-day pilot program aimed to better serve frequent 9-1-1 callers, helping to connect people to needed services. This program targets callers who request emergency services more than four times within six months, about 11% of all calls. In partnership with the County’s public health department, a special team accompanies certain medical calls in order to provide support services paramedics can’t provide, likely reducing trips to the emergency room. On Monday evening the Fire department will provide a status report on the pilot to the City Council.

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