Digital Service Annual Work Plan
Learning and adapting is essential to our department’s success. This workplan will change as we learn more. For some of these initiatives, we have a pretty good idea of where we are going; but for others, we don’t know where we will be two quarters from now and setting overly specific plans would be guesswork. Projects here are selected and informed based on our Department's Strategic Framework.
| Project | Partners | Objective |
| Station 57 | Fire Department, Public Works | Ensure new facility has network, security, technology equipment |
| Public Safety Center | Fire Department, Police Department, Public Works, MarinIT | Ensure new facility has network, security, technology equipment |
| Network Core Redesign | MarinIT | Redesign and upgrade the network core to improve security and performance |
| Managed Service Provider | City Manager’s Office, Finance | Streamline and improve tech and network support with a single service provider |
| Climate Action Plan Website | Sustainability | Launch an online interactive website to help residents learn how to reduce their carbon footprint |
| Traffic Signal Network Upgrades | Public Works | Migrate traffic signal network core to City Hall server room |
| Technology Improvement Plan | City Manager’s Office, Finance | Design a governance structure and develop a multi-year plan for funding and prioritizing major tech projects |
| Permitting | Community Development, Camino | Streamline and simplify the planning and building permit process |
| Data Strategy | All Departments | Develop a data strategy map, governance, inventory, and performance measurement plan |
| Product Management | ProudCity | Create a playbook and training program so employees can learn how to apply product management methods to improve services |
| Employee Directory | KPCS | Create a mobile-friendly, internal directory so City staff can connect with each other |
| Street Sweeping App | Public Works | Launch a public facing map and schedules so people know when the street sweeper will be in their neighborhood |
| Employee On/Off Boarding | Managed Service Provider | Improve our internal on and offboarding process for new employees and user accounts to improve security and reduce costs |
| Data Center | Managed Service Provider | Investigate options for moving servers to a hardened data center |
| Digital Divide | City Manager’s Office, County of Marin, Canal Alliance | Identify gaps and potential solutions for expanding internet access in underserved communities |
| Learning Lab | City Manager’s Office, CivicMakers | Coordinate and facilitate training sessions for practicing human-centered design |
| Latinx Outreach Strategy | Community Engagement Team | Improve civic engagement with Spanish-speaking residents |
| City Website Improvements | All Departments | Create a process for regular user feedback and develop a content strategy to improve search and timeliness of information |
| O365 Adoption Strategy | KPCS | Provide training and guidance to employees to enhance productivity and collaboration |
| Finance Business Processes | Finance | Improve business processes in preparation of new ERP software implementation. |
Ongoing Support, Coordination & Maintenance
- Community outreach strategy (PG&E Outages, Census, Wildfire Action Plan, General Plan 2040)
- City website
- CP Connect
- GIS
- Technology training
- Community Engagement Team