Digital Service Annual Work Plan

Learning and adapting is essential to our department’s success. This workplan will change as we learn more. For some of these initiatives, we have a pretty good idea of where we are going; but for others, we don’t know where we will be two quarters from now and setting overly specific plans would be guesswork. Projects here are selected and informed based on our Department's Strategic Framework.


Project   Partners  Objective 
Station 57  Fire Department, Public Works  Ensure new facility has network, security, technology equipment 
Public Safety Center  Fire Department, Police Department, Public Works, MarinIT  Ensure new facility has network, security, technology equipment 
Network Core Redesign MarinIT Redesign and upgrade the network core to improve security and performance
Managed Service Provider  City Manager’s Office, Finance Streamline and improve tech and network support with a single service provider
Climate Action Plan Website  Sustainability Launch an online interactive website to help residents learn how to reduce their carbon footprint
Traffic Signal Network Upgrades  Public Works Migrate traffic signal network core to City Hall server room
Technology Improvement Plan  City Manager’s Office, Finance Design a governance structure and develop a multi-year plan for funding and prioritizing major tech projects
Permitting  Community Development, Camino Streamline and simplify the planning and building permit process
Data Strategy All Departments Develop a data strategy map, governance, inventory, and performance measurement plan
Product Management ProudCity Create a playbook and training program so employees can learn how to apply product management methods to improve services
Employee Directory KPCS Create a mobile-friendly, internal directory so City staff can connect with each other
Street Sweeping App Public Works Launch a public facing map and schedules so people know when the street sweeper will be in their neighborhood
Employee On/Off Boarding Managed Service Provider Improve our internal on and offboarding process for new employees and user accounts to improve security and reduce costs
Data Center Managed Service Provider Investigate options for moving servers to a hardened data center
Digital Divide City Manager’s Office, County of Marin, Canal Alliance Identify gaps and potential solutions for expanding internet access in underserved communities 
Learning Lab   City Manager’s Office, CivicMakers Coordinate and facilitate training sessions for practicing human-centered design
Latinx Outreach Strategy Community Engagement Team Improve civic engagement with Spanish-speaking residents
City Website Improvements All Departments  Create a process for regular user feedback and develop a content strategy to improve search and timeliness of information
O365 Adoption Strategy KPCS  Provide training and guidance to employees to enhance productivity and collaboration
Finance Business Processes Finance  Improve business processes in preparation of new ERP software implementation.


Ongoing Support, Coordination & Maintenance 

  • Community outreach strategy (PG&E Outages, Census, Wildfire Action Plan, General Plan 2040) 
  • City website 
  • CP Connect 
  • GIS 
  • Technology training 
  • Community Engagement Team 
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