Contact Public Works

Report an Issue or Make a Request for Service

The best way to communicate or submit a request with the Public Works Department is through SeeClickFix. This portal allows both public and anonymous posts, tracking of requests, and communication with City staff. It also ensures public transparency and accountability in our work, and is the same platform used internally to respond to and track requests. All requests, even those submitted via phone, email, mail, or in person, are entered into this portal.

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The Concern is in Unincorporated Marin County

Sab Rafael Public Works Dept can only assist at locations within the city’s jurisdiction. If your concern falls outside of this border, you will want to contact:

Marin County Public Works

They have an online reporting system you can find here: https://publicworks.marincounty.gov/#/city/report

Something is hanging from, or tangled in, the Utility Pole wires

The City does not maintain the utility poles. These are maintained by various agencies – you will want to contact them directly to let them know of the issue:

The wire/pole is closest to the ground: These are communication poles.

These are maintained by more than one agency – most likely AT&T or Xfinity. You can call either one and they will investigate the issue.

AT&T: 1-800-288-2020

Xfinity: 1-800-934-6489

(note: you do not have to have an account with these companies, but you will need to ask to speak with a representative when you call.)

If possible, note the number on the pole so that you can share that with agency representative. ex:

The wire/pole is higher up: These are PG&E poles.

You can notify PG&E in various ways. Please see their website here: PG&E Potential Safety Issue

You can also call: 1-800-743-5000

There is a dead/injured animal in the street or on the sidewalk.

The Dept of Public Works does not handle these types of concerns. You will want to contact the Marin Humane Society and provide them with as much as information as possible so that they can take care of the animal. They provide this service 7 days a week.

Marin Humane Society

Please call 415-883-4621, ext 1, or 415-309-6339 after hours.

There appears to be a Water Leak, possibly flowing in the streets

San Rafael’s water is managed by Marin Municipal Water District (MMWD).

Please contact them asap for water issues:

If there is a water emergency (i.e., a potential main break), please call 415.945.1500

They also have an online submission form: https://www.marinwater.org/forms/report-a-street-leak