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City of San Rafael Request for Proposals for Telephone System Replacement

Posted on March 29, 2024

The City of San Rafael seeks to implement Microsoft Teams (“Teams”) telephone solution with operator connect through a Microsoft approved integrator and operator. The City is currently using an aging End of Life and End of Support Shoreware voice-over IP (“VOIP”) office phone system that is 14 years old, has technical issues, and does not meet the City’ growing requirements. This project will require discovery, design, implementation, and training to support the City’s migration from our legacy phone system to the new phone system.

Our goal is to have the selected vendor discover the needs of the City for the replacement phone system, design the solution based on those needs, implement the phone system and provide training for staff on using the new system.

Download the RFP


Questions with regard to this SOW should be submitted by email to :

Vinh Van Pham, Digital Infrastructure Manager, digitalbids@cityofsanrafael.org

Deadline for Questions: April 12, 2024 by 4:30 PM PDT

Response Deadline: April 25, 2024 – 4:30 PM Pacific Daylight Time (“PDT”)

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