Report a problem
Is there information or a concern that the Public Works Department should be made aware of? If so, please complete the following form to bring non-emergency situation to our attention.
Please be advised that during our peak periods such as extreme weather conditions and high volume of online requests received, we may not be able to reply to online requests immediately. Concerns of more urgent concern should be reported to the Public Works Dispatch at (415) 485-3375 6:30 am – 5:00pm M-F, or San Rafael Police (415) 485-3000
- Potholes – Please call these reports in to Public Works Dispatch at (415) 485-3375 M-F 6:30 am - 5:00pm, otherwise use our online form
- Illegal discharge to storm drain or waterway - (415) 485-3375
- 6:30 am – M-F 5:00 pm - Public Works Dispatch at (415) 485-3375
- After hours and weekends - San Rafael Police at (415) 485-3000
Please select one of the categories below to route to the proper location
- Streets, sidewalks, curbs & gutters
- Storm Drains
- Grafitti
- Parks
- Street Trees/Landscaping
- Traffic Signal malfunction
- Street Light malfunction (light out, on in daytime, knockover)
- Traffic signs Garbage collection or recycling – Marin Sanitary Service
- Water supply – Marin Municipal Water District
- Sewer concerns/complaints should be addressed directly to
- (south of Puerto Suelo Hill) San Rafel Sanitation District (415) 454-4001
- Terra Linda - Las Gallinas Valley Sanitary District(415) 472-1734